Hi it won't let me complete my taxes at the end it says check my internet we have hit a snag bur my internet is clearly ok

Carolinecloud — Mon, 23 Feb 2026 13:24:07 GMT

Re: Hi it won't let me complete my taxes at the end it says check my internet we have hit a snag ...

HeatherPLO — Sat, 04 Feb 2023 18:51:20 GMT

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Carolinecloud — Sat, 04 Feb 2023 20:45:47 GMT

Ty I got it!