topic Im not happy i paid to file my taxes with deluxe but unable to e-file in Get your taxes done using TurboTax

Im not happy i paid to file my taxes with deluxe but unable to e-file

Mammabear_19 — Mon, 23 Feb 2026 13:31:22 GMT

Idk why there was even a option to put payment down if I wasn't aloud to efile in at all. I would like the 79$ refunded back since I can't efile. Has someone else had any similar issues and can lead me in the right direction?

Re: Im not happy i paid to file my taxes with deluxe but unable to e-file

ee-ea — Fri, 03 Feb 2023 06:54:08 GMT

Your payment was rejected when the filing was rejected.

Re: Im not happy i paid to file my taxes with deluxe but unable to e-file

Mammabear_19 — Fri, 03 Feb 2023 14:04:10 GMT

No your wrong. Here's the screenshot of it just from alil ago.

Re: Im not happy i paid to file my taxes with deluxe but unable to e-file

xmasbaby0 — Fri, 03 Feb 2023 14:30:48 GMT

Not sure what you mean by "not allowed to e-file." Did your e-file get rejected? What happened?

If it got rejected, tell us the rejection message so we can help you fix it and re-file.

Or if you somehow cannot e-file for some other reason we do not know about, your fee was not for e-filing. Your fee was for using the software to prepare your tax returns. The fee is the same whether you e-file or mail it in an envelope.

You can have a conversation about that with customer support.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number