topic Bug Report - can't enter property taxes in Get your taxes done using TurboTax

Bug Report - can't enter property taxes

chuckcobb — Thu, 02 Feb 2023 17:44:16 GMT

I've looked all over this site for a place for reporting bugs and I can't find it anywhere. Please provide a location for that purpose. My problem is this:

During the step-by-step interview process for reporting deductions
When you get to the input field to input property tax deductions,
The input box is locked and does not allow input

Re: Bug Report - can't enter property taxes

JulieS — Thu, 02 Feb 2023 19:51:56 GMT

There are two places you can enter property tax paid on your home. The first one is on the 1098-INT screen. If you have entered your property tax there, it is the only place you can edit it. The second is in the property taxes section.

Check here first:

Select Federal from the left side menu.
Select Deductions and Credits.
Expand the list and scroll down to Mortgage Interest and Refinancing (Form 1098)
Click Edit/Add to the right.
Click Edit to the right of your 1098 entry.
Click Continue until you get to the page that says, Let's get the details from your 1098, at the top.
Below box 5 you will see a box for Property (real estate) taxes.
You can edit this amount here.

If this box is blank, you need to go right to the Property tax section:

Select Federal from the left side menu.
Select Deductions and Credits.
Expand the list and scroll down to Property (Real Estate) Taxes.
Click Edit to the right.
You can edit the number here only if the this the first place you entered it.

Re: Bug Report - can't enter property taxes

chuckcobb — Thu, 02 Feb 2023 20:04:01 GMT

Thank you for that information, but why should I not be able to enter it in the step-by-step instructions for deductions?

Re: Bug Report - can't enter property taxes

csaszars — Sat, 23 Mar 2024 21:40:51 GMT

I.ve been using turbotax on a mac for years. This year, I've been unable to enter my property tax payments into the software. I tab into federal taxes then debits & credits and attempt to update to priority tax line, All I get is a white screen without an ability to enter my information. This has never been an issue since I started using turbotax many years ago.

Re: Bug Report - can't enter property taxes

chuck3 — Sat, 23 Mar 2024 21:57:12 GMT

It looks like TirboTax has shifted all their emphasis to the online version because there’s more money in that for assisted tax returns and they’re completely neglecting the desktop versions.

Re: Bug Report - can't enter property taxes

deguza — Sat, 13 Apr 2024 22:12:09 GMT

I am having the same issue with no direction from Turbo Tax. Preventing me from finalizing return.

Re: Bug Report - can't enter property taxes

deguza — Sat, 13 Apr 2024 22:13:16 GMT

Same issue. Is there a resolution??

Re: Bug Report - can't enter property taxes

MonikaK1 — Sun, 14 Apr 2024 21:03:00 GMT

I have not encountered any issue with entering property taxes paid in either Windows or Mac desktop versions.

Property taxes are entered in Deductions & Credits, Your Home, Property Taxes. If they are listed on Form 1098, they can be entered in the Form 1098 screen instead.

If you are seeing a blank screen, it may be an issue with your device's display.

This thread contains some suggested fixes.

Re: Bug Report - can't enter property taxes

gmh711 — Mon, 23 Sep 2024 18:47:12 GMT

What if we don't get a 1098 because we don't have a mortgage? I see a screen "Checking for Property Tax Deduction" then prompt to "Skip for Now" or "Enter info". If I click to enter info, it takes me back to the Steps for Deductions & Credit.

Re: Bug Report - can't enter property taxes

DoninGA — Mon, 23 Sep 2024 19:13:13 GMT

@gmh711 wrote:

What if we don't get a 1098 because we don't have a mortgage? I see a screen "Checking for Property Tax Deduction" then prompt to "Skip for Now" or "Enter info". If I click to enter info, it takes me back to the Steps for Deductions & Credit.

To enter, edit or delete Property Taxes -
Click on Federal Taxes
Click on Deductions and Credits
Click on I'll choose what I work on (if shown)
Under Your Home
If paid through your lender
On Mortgage Interest, Refinancing, and Insurance, click on the start or update button
If paid directly
On Property Taxes, click on the start or update button

Or enter property tax in the Search box located in the upper right of the program screen. Click on Jump to property tax

Re: Bug Report - can't enter property taxes

gmh711 — Mon, 23 Sep 2024 20:48:49 GMT

@DoninGA that doesn't work for us because we own our property outright, so we don't pay interest on a mortgage. When I click on the box to update Property taxes, that's when I get the screen "Checking for Property Tax Deduction" then prompt to "Skip for Now" or "Enter info". Then when I click to Enter Info, it returns me to the Step-by-Step screen. It's a perpetual loop. Bummed.

Re: Bug Report - can't enter property taxes

DoninGA — Mon, 23 Sep 2024 21:00:25 GMT

Check to see if there is a Form 1098 listed in your forms list and if so, delete the Form 1098.

You should be able to only enter the Property Taxes paid. I also do not have a mortgage and enter my Property Taxes using the procedure I posted without any issues.

Click on Federal Taxes
Click on Deductions and Credits
Click on I'll choose what I work on (if shown)
Under Your Home
On Property Taxes, click on the start or update button

If you are still having this issue contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Bug Report - can't enter property taxes

kbell101 — Thu, 03 Oct 2024 02:19:53 GMT

I have this same problem. I own my own home and don't have a mortgage. So I tried to enter directly in the Property Taxes field. There is $0. in the field and when I hit Update, I get a pop-up that says 'We need a bit more info to see if you qualify'. The choices out of this field are Back, Skip for Now, and 'Enter Info'. When I try to enter info, I go straight back to the entry screen which takes me back to the 'We need a bit more info to see if you qualify."

Any one find a solution????

Re: Bug Report - can't enter property taxes

kbell101 — Thu, 03 Oct 2024 02:23:04 GMT

This simply doesn't work. The field has $0. in it and there is a button to update, but it won't let you update the amount. This is a bug.

Re: Bug Report - can't enter property taxes

brianborges — Tue, 15 Oct 2024 22:56:45 GMT

Why hasn't this been fixed yet Intuit. This is the last straw. Maybe a class action should be started against these clowns?

Re: Bug Report - can't enter property taxes

DoninGA — Wed, 16 Oct 2024 00:11:02 GMT

@kbell101 wrote:

This simply doesn't work. The field has $0. in it and there is a button to update, but it won't let you update the amount. This is a bug.

If the field has a $0 entered then there is a support detail that needs to be removed.

Put your cursor in the box that shows $0.

Click on Edit at the top of the desktop screen

Click on Add Supporting Details

With the Supporting Details window open click on Remove at the top of the window

Re: Bug Report - can't enter property taxes

kbell101 — Wed, 16 Oct 2024 01:14:43 GMT

I discovered this solution after HOURS of searching. I'm running Mac, so there was no Edit screen. I had to go to the actual form and work on it from there. THIS IS A BUG THAT NEEDED TO HAVE BEEN FIXED LONG AGO. Intuit needs their wings clipped for putting out garbage with NO ONE TO TALK TO to get solutions to their problems.

Community? Seriously, how does relying on the community constitute support?

Re: Bug Report - can't enter property taxes

brianborges — Wed, 16 Oct 2024 03:19:31 GMT

I did find the work around but I paid for a program. One should not have to have to figure out the bugs in the program in order to use it. I paid over $100 for this fraud of a program this year. There are more bugs too:

The personal Rep Bug that no one has worked around except by making an incorrect, thus illegal, entry.

There is a personal Info bug also.

I can't e-file and am supposed to be able to.

Turbo Tax Home and Business 2023 is a ripoff.

Re: Bug Report - can't enter property taxes

1958SS — Mon, 06 Jan 2025 22:33:02 GMT

I'm having the exact same issue in Jan 2025, still searching for a fix, have even tried to use the forms, but not finding which line to show my property taxes on.

Re: Bug Report - can't enter property taxes

DoninGA — Mon, 06 Jan 2025 22:38:06 GMT

@1958SS wrote:

I'm having the exact same issue in Jan 2025, still searching for a fix, have even tried to use the forms, but not finding which line to show my property taxes on.

If there is $0 pre-filled in the box for property taxes, then try this -

Put your cursor in the box

Click on Edit at the top of the desktop program screen

Click on Add Supporting Details

On the Supporting Details window click on Remove to the top of the window.

You should be able to enter the property taxes.