topic I'm using TurboTax Full Service. I scheduled an appointment but the assistant couldn't reach me. Now I see "An assistant will meet you in few minutes". Please advise. in Get your taxes done using TurboTax

I'm using TurboTax Full Service. I scheduled an appointment but the assistant couldn't reach me. Now I see "An assistant will meet you in few minutes". Please advise.

kvinay76 — Mon, 23 Feb 2026 09:32:04 GMT

There is no option to reschedule the appointment. I tried calling TurboTax but it says support is closed even during working hours.

Re: I'm using TurboTax Full Service. I scheduled an appointment but the assistant couldn't reach ...

SForrestLO — Wed, 01 Feb 2023 18:34:49 GMT

You can connect with your tax expert, this help article will show you how.

How to contact my Full-Service expert?

Re: I'm using TurboTax Full Service. I scheduled an appointment but the assistant couldn't reach ...

kvinay76 — Thu, 02 Feb 2023 00:54:42 GMT

Hi,

Thanks for your response. I only see three sections (Steps, Checklist, Help). There is no option to connect to an assistant or tax specialist.

Re: I'm using TurboTax Full Service. I scheduled an appointment but the assistant couldn't reach ...

MichelleLO — Thu, 02 Feb 2023 17:18:10 GMT

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.