topic I have purchased a turbotax license for download. But I want to access the account online as well so I can get past my VPN to transmit my return. How do I do that? in Get your taxes done using TurboTax

I have purchased a turbotax license for download. But I want to access the account online as well so I can get past my VPN to transmit my return. How do I do that?

zimmpam — Mon, 23 Feb 2026 09:47:16 GMT

Re: I have purchased a turbotax license for download. But I want to access the account online as well so I can get past my VPN to transmit my return. How do I do that?

VolvoGirl — Mon, 30 Jan 2023 00:38:35 GMT

You can't use your Desktop purchase and License Code for the Online version. You would have to pay for Online again separately. And you can't move a current year Desktop return to the Online version to efile. If you want to use the Online version maybe you can get a refund for the Desktop program.

Re: I have purchased a turbotax license for download. But I want to access the account online as ...

MichelleLO — Mon, 30 Jan 2023 19:58:22 GMT

As VolvoGirl stated, TurboTax Desktop does not integrate with TurboTax Online. If you prefer to use TurboTax Online, you can request a refund for your TurboTax desktop product. Please see the following TurboTax Help Article for more information: How do I request a refund for my TurboTax product?