topic E-file status not updating in TT Deluxe Windows in Get your taxes done using TurboTax

E-file status not updating in TT Deluxe Windows

northwindstables — Mon, 23 Feb 2026 09:47:49 GMT

TT customer service sees my account as Fed accepted and state rejected, but it is not updating in the TT program for me to refile my state taxes. I uninstalled and reinstalled the program with no change. I have spent 5 hours on the phone between 2 customer service reps.

case number: [phone number removed] & case #10206541

Re: E-file status not updating in TT Deluxe Windows

ChondelLO — Wed, 01 Feb 2023 20:59:46 GMT

Select the online menu in the desktop return and update. If this experience persists, please visit the help article below for instructions on how to contact customer support.

How do I contact TurboTax? - Intuit

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Thu, 02 Feb 2023 04:14:44 GMT

Did the updates, nothing

Did the manual update, nothing

Uninstalled and reinstalled, nothing

Updated computer and did it all again, nothing

Tried a different computer, nothing

Re: E-file status not updating in TT Deluxe Windows

CarissaM — Thu, 02 Feb 2023 19:31:13 GMT

Please try to follow this workaround to be able to file.

If this does not work, please click here to contact support.

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Thu, 02 Feb 2023 19:41:22 GMT

State is loaded. I filed once and it was rejected. TT program isn't showing rejected for me to be able to refile. It was rejected due to a TT error not updating Indians County tax rates from 2021.

Re: E-file status not updating in TT Deluxe Windows

MichelleLO — Fri, 03 Feb 2023 17:47:33 GMT

Where did you see your state return was rejected if it's not showing in TurboTax?

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Fri, 03 Feb 2023 20:23:11 GMT

I received an email and when I called into turbo tax 3 different support reps could see it on their end too: Federal accepted, state rejected.

Re: E-file status not updating in TT Deluxe Windows

MichelleLO — Fri, 03 Feb 2023 20:50:06 GMT

Can you please provide the rejection code from the email you received from TurboTax?

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Fri, 03 Feb 2023 21:02:22 GMT

The rejection code was already fixed with an kndiana update 2 weeks ago. The problem is I can't refile because the program won't update the statuses.

INGEN-007-02 - The county rate that you are using is not correct based on the county(ies) where the taxpayer(s) reside/work.

THIS NEVER SHOWS UP
Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed.

Re: E-file status not updating in TT Deluxe Windows

CarissaM — Sat, 04 Feb 2023 20:26:31 GMT

There is a known issue that was found with the rejection code you are receiving.

Please click here to sign up to receive an update once we get this fixed.

Re: E-file status not updating in TT Deluxe Windows

jjakubin — Sat, 18 Feb 2023 00:02:08 GMT

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Sun, 19 Feb 2023 15:29:36 GMT

I don't understand how a month later they still don't have this fixed. I saw where people had the same problem last year, so this is nothing new.

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Sun, 19 Feb 2023 15:32:33 GMT

The site doesn't let me fill anything out. I see it then it goes away.

It has been a month now. I dont understand why this isn't fixed. Several people had the same problem last year.

This is the 2nd year that TT wasn't updated fully and screwed up my taxes!

Re: E-file status not updating in TT Deluxe Windows

DaraLO — Mon, 20 Feb 2023 16:45:31 GMT

We are working diligently to resolve this issue. Please confirm what you are trying to fill out. Are you trying to sign up for updates here?

@northwindstables

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Mon, 20 Feb 2023 17:38:59 GMT

Yes I was. I ended up having a rep fill it put for me.

Re: E-file status not updating in TT Deluxe Windows

orozco — Wed, 29 Mar 2023 13:35:49 GMT

worthless advice. Fix the software bug.

Re: E-file status not updating in TT Deluxe Windows

northwindstables — Thu, 30 Mar 2023 03:19:05 GMT

They finally fixed it a couple of weeks ago and everything worked to resubmit and I already received my money. Dumb that this happens every year with their software!

Re: E-file status not updating in TT Deluxe Windows

CarissaM — Thu, 30 Mar 2023 17:19:54 GMT

We are happy to hear the update went through to allow you to finish everything. @northwindstables