topic I was charged for my 2022 TurboTax renewal in November but it does not show in my account in Get your taxes done using TurboTax

I was charged for my 2022 TurboTax renewal in November but it does not show in my account

thiunivers99 — Mon, 23 Feb 2026 09:51:46 GMT

I was charged for my 2022 TurboTax renewal in November but it does not show in my account Billing and shipping info, so I cannot download my 2022 TurboTax desktop program. I did not receive an email receipt or a CD this year.

Re: I was charged for my 2022 TurboTax renewal in November but it does not show in my account

DoninGA — Sun, 29 Jan 2023 01:57:34 GMT

Contact TurboTax support for this issue. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: I was charged for my 2022 TurboTax renewal in November but it does not show in my account

thiunivers99 — Wed, 01 Feb 2023 00:08:44 GMT

Apparently I have 2 TurboTax accounts and my automatic renewals are attached to my old account. I have requested 3 times through your automated web page to update the email on this old account so I can actually log into it. The email associated to that old account is not working any more (I moved away from that area 7 years ago), but my requests keep getting declined because I my not know all of my old account information any more. So how do I recover this old account, or have it merged with my current account so I can receive my CD at my new address?

Re: I was charged for my 2022 TurboTax renewal in November but it does not show in my account

ChondelLO — Wed, 01 Feb 2023 19:14:19 GMT

For information on how to recover an account, please visit the help article below.

Account Recovery Request for your TurboTax Account - Intuit