topic "Opps hit a snag on our end" trying to link with credit karma in Get your taxes done using TurboTax

"Opps hit a snag on our end" trying to link with credit karma

Kaiwyatt11 — Mon, 23 Feb 2026 09:58:34 GMT

I keep getting the same error message when trying to link to my credit karma account to receive a refund advance, also get the same message when trying to login to my spend account in browser.

About to just give up and go to H&R block after using TurboTax for years.

Re: "Opps hit a snag on our end" trying to link with credit karma

KatrinaLO — Mon, 30 Jan 2023 16:11:52 GMT

Please make sure the primary taxpayer information matches exactly the same as your Credit Karma account. Changing any information in one account like your password, phone number, mailing address or email doesn't automatically change it in the other account.

Please see the information in this TurboTax FAQ for assistance with your Credit Karma account here.

Re: "Opps hit a snag on our end" trying to link with credit karma

Kaiwyatt11 — Mon, 30 Jan 2023 22:32:21 GMT

My information does all match in both accounts

Re: "Opps hit a snag on our end" trying to link with credit karma

CassLO — Tue, 31 Jan 2023 17:05:01 GMT

Please see the following posts for assistance with this error:

If you continue to run into this issue, please contact our TurboTax customer service for additional help:

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below:

What is the TurboTax phone number?

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