topic Someone explain to me why I get a case number to speak with a specialist and an AI won't put me through to speak with someone, And no one calls to answer my question. in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put-me/01/2838835#M1034651 Why should I use TurboTax if I can't speak with a person for help?&nbsp;&nbsp;There are option available that actually WANT to help me<BR />Why should I use Turbo Tax?<BR /> Mon, 23 Feb 2026 09:58:50 GMT gklavans 2026-02-23T09:58:50Z Someone explain to me why I get a case number to speak with a specialist and an AI won't put me through to speak with someone, And no one calls to answer my question. https://ttlc.intuit.com/community/taxes/discussion/someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put-me/01/2838835#M1034651 Why should I use TurboTax if I can't speak with a person for help?&nbsp;&nbsp;There are option available that actually WANT to help me<BR />Why should I use Turbo Tax?<BR /> Mon, 23 Feb 2026 09:58:50 GMT https://ttlc.intuit.com/community/taxes/discussion/someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put-me/01/2838835#M1034651 gklavans 2026-02-23T09:58:50Z Re: Someone explain to me why I get a case number to speak with a specialist and an AI won't put ... https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2842737#M1036368 <P>What do you need assistance with? &nbsp;Please let us know here in the thread (without providing personal information) and we would be happy to assist you with the next steps.&nbsp;</P> <P>&nbsp;</P> <P><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/1955884">@gklavans</a></P> Sun, 29 Jan 2023 19:50:46 GMT https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2842737#M1036368 HeatherPLO 2023-01-29T19:50:46Z Re: Someone explain to me why I get a case number to speak with a specialist and an AI won't put ... https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2842787#M1036389 <P><EM><STRONG>&nbsp;(without providing personal information)&nbsp;&nbsp;</STRONG></EM>I had some changes in my year and I needed to speak with a LIVE PERSON! as to how to proceed.&nbsp; I was given a CASE NUMBER <U><FONT color="#000000"><STRONG>3 TIMES</STRONG></FONT></U>.&nbsp; All three times I called and your AI took me on a runaround until I was disconnected.&nbsp; I need to speak with someone.&nbsp; I can't be any more clear than that!&nbsp;</P> Sun, 29 Jan 2023 20:08:42 GMT https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2842787#M1036389 gklavans 2023-01-29T20:08:42Z Re: Someone explain to me why I get a case number to speak with a specialist and an AI won't put ... https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2847760#M1038414 <P>So we can take a closer look at your specific situation, please reach out to us directly using the Help Article <A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank">here</A>.&nbsp; This ensures you will get to the correct department as quickly as possible.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/1955884">@gklavans</a></P> Tue, 31 Jan 2023 17:32:13 GMT https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2847760#M1038414 HeatherPLO 2023-01-31T17:32:13Z Re: Someone explain to me why I get a case number to speak with a specialist and an AI won't put ... https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2849101#M1038938 <P>So what you're telling me is after I have tried every possible way to find the answer I needed.&nbsp; Then tried to reach a supposed expert;&nbsp; I should just start all over again.</P><P>Are you familiar with the definition of insanity?</P><P>Because what I'm reading here is... Have your taxes done somewhere else, we no longer offer any customer support.&nbsp;&nbsp;</P> Tue, 31 Jan 2023 23:24:48 GMT https://ttlc.intuit.com/community/taxes/discussion/re-someone-explain-to-me-why-i-get-a-case-number-to-speak-with-a-specialist-and-an-ai-won-t-put/01/2849101#M1038938 gklavans 2023-01-31T23:24:48Z