topic I’ve cleaned my cash and cookies however every time I try to file my state the entire page goes blank. I’ve tried in multiple l devices same outcome. What should I do? in Get your taxes done using TurboTax

I’ve cleaned my cash and cookies however every time I try to file my state the entire page goes blank. I’ve tried in multiple l devices same outcome. What should I do?

feafd4677f16 — Mon, 23 Feb 2026 10:03:31 GMT

Re: I’ve cleaned my cash and cookies however every time I try to file my state the entire page go...

MarilynG1 — Fri, 27 Jan 2023 02:51:49 GMT

Are you trying to Efile your Federal and State returns together?

You can't file a State return alone, unless your Federal return has already been filed and accepted.

Are you able to go through the State interview all the way to Review?

Re: I’ve cleaned my cash and cookies however every time I try to file my state the entire page go...

feafd4677f16 — Fri, 27 Jan 2023 03:04:35 GMT

Yes, I’m trying to e-file them together. Also, my federal has already been been filed and accepted. And I’m also able to go all the way to the review however once I press continue my entire screen goes blank and I’m unable to do anything. It’s not a connection issue as well.

Re: I’ve cleaned my cash and cookies however every time I try to file my state the entire page go...

CassLO — Fri, 27 Jan 2023 16:41:48 GMT

Make sure you're up-to-date, quit and reopen TurboTax. If you're not on the latest release, the program will automatically download it. Please also see the TurboTax FAQ below for troubleshooting options:

Troubleshoot blank screens, missing buttons, or missing images

If the above information does not help, you can also try signing in on a different browser or computer.

If it is still not working and you would like to contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.

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