topic How can I get full id info to access old returns? I get a list but with the id including **** in Get your taxes done using TurboTax

How can I get full id info to access old returns? I get a list but with the id including ****

tlt — Sat, 01 Jun 2019 20:10:33 GMT

If you click on the userID hyperlink it will fill it in ....

Critter — Sat, 01 Jun 2019 20:10:35 GMT

If you click on the userID hyperlink it will fill it in ... try it.

Re: If you click on the userID hyperlink it will fill it in ....

tlt — Wed, 31 Jul 2019 18:19:22 GMT

thanx-- but where is "user id hyperlink" found?

Re: If you click on the userID hyperlink it will fill it in ....

Critter — Wed, 31 Jul 2019 19:41:27 GMT

When you are emailed a list of the userIDs then you should be able to click on any of them in the list... they are all hyperlinks.

You have to sign onto your 2018 online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool. https://myturbotax.intuit.com/account-recovery/

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"