topic Re: Lets complete your purchase online. continue button deactivated in Get your taxes done using TurboTax

Lets complete your purchase online. continue button deactivated

tmoff60 — Mon, 23 Feb 2026 10:24:47 GMT

HeatherPLO — Tue, 24 Jan 2023 18:46:38 GMT

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

tmoff60 — Wed, 25 Jan 2023 02:13:44 GMT

that did not work.

SForrestLO — Wed, 25 Jan 2023 16:21:17 GMT

Please try this. Troubleshoot blank screens, missing buttons, or missing images.
Troubleshooting Issues