topic Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why? in Get your taxes done using TurboTax

Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

rrtryon — Mon, 23 Feb 2026 10:16:44 GMT

I am referring the the bar at the top of the screen that had Federal and State refund info, and the number would change as more tax info was added to the tax return.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

ee-ea — Wed, 25 Jan 2023 05:19:59 GMT

Is there a > symbol at the top left where the refund monitor should be? If so, click that > symbol and the refund monitor should then appear.

Do you have "RaceMode" at the top where the refund monitor should be? Click the toggle next to RaceMode, or click Review on the right, to get rid of RaceMode and see the refund monitor.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

rrtryon — Wed, 25 Jan 2023 05:34:19 GMT

Hi there,

thanks for the reply. I don't see anything that I can click at the top to change the view. This is what the top of my screen looks like. No icons to click on or off to show the refund info. It's so odd.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

SteamTrain — Wed, 25 Jan 2023 14:22:42 GMT

@rrtryon

I had a similar problem when I first started using one of my test accounts this year (yesterday). I had to enter some more items ....AND...finish rejecting some annoying TTX prompts to upgrade to LIVE service or other upgraded junk...before it started showing up.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

AlW6 — Thu, 26 Jan 2023 02:06:23 GMT

Click on Federal Review and click continue and it should appear. If there are errors on the review just keep clicking continue it should come up and stay. This positive result was on Windows 11

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

garynourse — Fri, 27 Jan 2023 19:48:59 GMT

Just click on "Review" on the left. It should now appear.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

srmeyers21 — Wed, 08 Feb 2023 03:38:20 GMT

Thanks! That worked for me instantly (Windows 11). It worked in Race Mode as well. Thanks!

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

truckmassey — Tue, 07 Mar 2023 21:53:08 GMT

I have the exact same issue. It was working fine and now it is not. I also don't have the notification bell, help, or other options on the right. On top of that non of the pop up help or advice sections work. I tried the methods listed here and it didn't fix it for me.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were t...

TiffanyL — Wed, 08 Mar 2023 19:29:30 GMT

@truckmassey

Can you try the steps provided below to see if that resolves your issue:

Log completely out of your TurboTax account
Clear cache and delete cookies
Then log back in and see if you are still having the same issue

You can also try using a different web browser. Please let us know if these steps resolve your issue, if not please respond back here and let us know.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

Taxheadachetime — Sun, 09 Apr 2023 00:09:08 GMT

Thanks for the tip!!

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were t...

TexasNightOwl — Tue, 11 Apr 2023 20:15:42 GMT

Didn't work for me. I also tried Edge, Chrome, and Opera.

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were t...

SForrestLO — Wed, 12 Apr 2023 15:24:41 GMT

For further assistance, please contact support.
This FAQ will provide you with the steps to contact an agent.
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

@TexasNightOwl

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were t...

EB400 — Wed, 12 Apr 2023 18:28:05 GMT

I have CD loaded version of Business and same problem, just stopped showing. I have tried clearing cache and cookies. None of above helps or applies. hmmmm

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were t...

PatriciaV — Wed, 12 Apr 2023 21:28:41 GMT

TurboTax Business does not show the Refund Monitor. However, you can click on Tools >> Tax Summary in the menu bar at the top of the TurboTax window (or use Ctrl+T). The pop-up displays income, deductions, and other tax information that has been entered or calculated on the business return.

Note that clearing cache and cookies is relevant only for the browser versions of TurboTax.

@EB400

Re: Why doesn't TT show my refund amounts at the top of the screen like they used it. They were there a week ago, now they don't show up. Anyone know why?

shjo — Sun, 02 Feb 2025 01:11:41 GMT

> Click on Federal Review and click continue and it should appear. If there are errors on the review just keep clicking continue it should come up and stay. This positive result was on Windows 11

@AlW6 This worked for me! Thanks. What a bug! And TT has not fixed it for several years, that shows no one is reading the boards.