topic My credit karma account says my identity can't be verified and the tax filer must be the same as the owner of the credit karma account. Problem is that all info matches! in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same-as-the/01/2829247#M1031090 What can I do so I can get my advance of the refund? Mon, 23 Feb 2026 10:22:51 GMT ptlbc23 2026-02-23T10:22:51Z My credit karma account says my identity can't be verified and the tax filer must be the same as the owner of the credit karma account. Problem is that all info matches! https://ttlc.intuit.com/community/taxes/discussion/my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same-as-the/01/2829247#M1031090 What can I do so I can get my advance of the refund? Mon, 23 Feb 2026 10:22:51 GMT https://ttlc.intuit.com/community/taxes/discussion/my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same-as-the/01/2829247#M1031090 ptlbc23 2026-02-23T10:22:51Z Re: My credit karma account says my identity can't be verified and the tax filer must be the same... https://ttlc.intuit.com/community/taxes/discussion/re-my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same/01/2830525#M1031091 <P>Please see the information in this TurboTax FAQ for assistance with your Credit Karma account <A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/credit-karma-part-turbotax/L4cajNHYg_US_en_US" target="_blank">here</A>.</P> Tue, 24 Jan 2023 20:24:52 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same/01/2830525#M1031091 KatrinaLO 2023-01-24T20:24:52Z Re: My credit karma account says my identity can't be verified and the tax filer must be the same... https://ttlc.intuit.com/community/taxes/discussion/re-my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same/01/2834547#M1032754 <P>having the same issues, everything is correct. turbo tax says contact credit karma and ck says contact tt.&nbsp; no one has an actual clue how to troubleshoot.&nbsp;</P> Thu, 26 Jan 2023 14:27:22 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same/01/2834547#M1032754 dustin-marie 2023-01-26T14:27:22Z Re: My credit karma account says my identity can't be verified and the tax filer must be the same... https://ttlc.intuit.com/community/taxes/discussion/re-my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same/01/2835539#M1033155 <P>You may need to contact them directly <A href="https://support.creditkarma.com/s/" target="_blank">here</A>, so one of their agents can verify your account. If you have a joint Turbo Tax account, the main account holder should be who is on your Credit Karma account. @<A href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/5150316" target="_blank"><SPAN style="color:inherit;font-size:inherit;"><U>dustin-marie</U></SPAN></A></P> Thu, 26 Jan 2023 20:04:09 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-credit-karma-account-says-my-identity-can-t-be-verified-and-the-tax-filer-must-be-the-same/01/2835539#M1033155 CarissaM 2023-01-26T20:04:09Z