I entered my license code but it wants me to pay and won't let me move on

fieldermom — Mon, 23 Feb 2026 10:19:49 GMT

Re: I entered my license code but it wants me to pay and won't let me move on

xmasbaby0 — Tue, 24 Jan 2023 20:17:27 GMT

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen

If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

topic I entered my license code but it wants me to pay and won't let me move on in Get your taxes done using TurboTax

I entered my license code but it wants me to pay and won't let me move on

Re: I entered my license code but it wants me to pay and won't let me move on