topic Trying to pay for e-file and getting "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again." in Get your taxes done using TurboTax

Trying to pay for e-file and getting "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again."

msfin19 — Mon, 23 Feb 2026 10:23:55 GMT

I am trying to e-file via the downloaded Turbo Tax program (through a popup page) and am getting the following error every time I try to pay the fee: "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again."

Before anyone asks...

-I'm using the correct home address (that matches what the banks have)

-I tried other credit cards + debit card

-I tried logging in with account, as guest

Re: Trying to pay for e-file and getting "We are sorry, we are having trouble authorizing your cr...

AkinaLO — Tue, 24 Jan 2023 21:56:28 GMT

If you're still having issues or have any questions, please contact customer support through the following link for assistance.

What is the TurboTax phone number?

Re: Trying to pay for e-file and getting "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again."

msfin19 — Sat, 28 Jan 2023 02:29:10 GMT

After wasting an hour on the phone, the solution I was given was "Return your turbotax to Costco and re-enter all data online and pay again".

No Thanks.