topic Does anyone have problem trying to go to Wages and Inocme and continually gets a snag? in Get your taxes done using TurboTax

Does anyone have problem trying to go to Wages and Inocme and continually gets a snag?

jalferman — Mon, 23 Feb 2026 10:27:25 GMT

Re: Does anyone have problem trying to go to Wages and Inocme and continually gets a snag?

HeatherPLO — Mon, 23 Jan 2023 17:30:21 GMT

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

Re: Does anyone have problem trying to go to Wages and Inocme and continually gets a snag?

jalferman — Thu, 26 Jan 2023 14:00:54 GMT

I tried these items when talking to TurboTax folks on the phone. None of that worked, so they had me "Clear All" and start from scratch. Now working as it should.