topic When I try to file it says my pre-qualification can't be found? How do I fix this? in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823034#M1025057 Mon, 23 Feb 2026 10:38:44 GMT Travsmom0i8 2026-02-23T10:38:44Z When I try to file it says my pre-qualification can't be found? How do I fix this? https://ttlc.intuit.com/community/taxes/discussion/when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823034#M1025057 Mon, 23 Feb 2026 10:38:44 GMT https://ttlc.intuit.com/community/taxes/discussion/when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823034#M1025057 Travsmom0i8 2026-02-23T10:38:44Z Re: When I try to file it says my pre-qualification can't be found? How do I fix this? https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823235#M1025148 <P>If this is for a refund advance, contact Support.&nbsp;<A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US" target="_blank">How do I contact TurboTax? (intuit.com)</A></P> Fri, 20 Jan 2023 15:28:22 GMT https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823235#M1025148 Anonymous_ 2023-01-20T15:28:22Z Re: When I try to file it says my pre-qualification can't be found? How do I fix this? https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823377#M1025208 <P>Are you receiving this message within the TurboTax program or on the Credit Karma website?</P> Fri, 20 Jan 2023 16:50:05 GMT https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823377#M1025208 MichelleLO 2023-01-20T16:50:05Z Re: When I try to file it says my pre-qualification can't be found? How do I fix this? https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823844#M1025391 <P><STRONG>when I try &amp; file on turbotax</STRONG></P> Fri, 20 Jan 2023 20:38:24 GMT https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2823844#M1025391 Travsmom0i8 2023-01-20T20:38:24Z Re: When I try to file it says my pre-qualification can't be found? How do I fix this? https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2824903#M1025826 <P>As tagteam suggested above, please reach out to TurboTax Customer Support for assistance: <A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US" target="_blank">What is the TurboTax phone number?</A></P> Sat, 21 Jan 2023 16:31:37 GMT https://ttlc.intuit.com/community/taxes/discussion/re-when-i-try-to-file-it-says-my-pre-qualification-can-t-be-found-how-do-i-fix-this/01/2824903#M1025826 MichelleLO 2023-01-21T16:31:37Z