topic activate in Get your taxes done using TurboTax

activate

lilliansimmons — Mon, 23 Feb 2026 10:49:45 GMT

My turbotax gets hung up at activation screen. Have not been able to open it.

Re: activate

Anonymous_ — Mon, 16 Jan 2023 15:17:43 GMT

Duplicate.

See my turbotax gets hung up at Activation screen. reinstall error message says file _ssc.rabgrp_nommoc_lacol_tib23rgnerepw cannot be found in Data1.cab (intuit.com)

Re: activate

KatrinaLO — Mon, 16 Jan 2023 17:04:38 GMT

Please log completely out of TurboTax, then try clearing out your browser's cache and cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

If you still need assistance, you can contact a TurboTax representative here.