topic Login Issue in Get your taxes done using TurboTax

Login Issue

scoginsfamily — Mon, 23 Feb 2026 10:58:03 GMT

Hello - I'm trying to access our account to continue entering in our 2022 tax information. I was able to get in just fine last week, but now I just keep getting redirected to the login screen after entering my information.

Re: Login Issue

xmasbaby0 — Tue, 10 Jan 2023 19:45:36 GMT

Are you in the right account?

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Re: Login Issue

CarissaM — Tue, 10 Jan 2023 20:03:37 GMT

Please follow the instructions here to clear the cache from the browser and here to delete cookies. Once you have cleared the cookies and cache, please follow the instructions here to be sure you are signed into the correct Intuit account.

If you are still unable to get into the account after doing both steps above, you can contact customer support by clicking here.