topic Thanks Carl. Problem fixed. Issue was controlled folder... in Get your taxes done using TurboTax

MSI install exception occurred. MSI Error code 1334. TT Basic 18 is installed but can't save any activity?

john-G — Sat, 01 Jun 2019 19:59:28 GMT

On WIN 10 dektop

What error are you getting when you try to save? "File no...

Carl — Sat, 01 Jun 2019 19:59:29 GMT

What error are you getting when you try to save? "File not found" maybe?

"Trouble saving file to this location. Try unplugging dev...

john-G — Sat, 01 Jun 2019 19:59:32 GMT

"Trouble saving file to this location. Try unplugging device or choose diff. device or harddrive. Error code 1334. TTis installed on C: drive of desk top

Where are you trying to save it to? The default location...

Carl — Sat, 01 Jun 2019 19:59:34 GMT

Where are you trying to save it to? The default location of the Documents/TurboTax directory? If so, can you save it to your desktop? This won't be permanent. But just test it to see if you can save to any location other than the default location of the documents/turbotax directory.

using TT built-in file save command which should be takin...

john-G — Sat, 01 Jun 2019 19:59:36 GMT

using TT built-in file save command which should be taking it to Documents/TT folder on C drive. get same error when closing TT

can't save to desktop using TT file "save as" feature....

john-G — Sat, 01 Jun 2019 19:59:37 GMT

can't save to desktop using TT file "save as" feature. error msg says File not found

Thanks Carl. Problem fixed. Issue was controlled folder...

john-G — Sat, 01 Jun 2019 19:59:38 GMT

Thanks Carl. Problem fixed. Issue was controlled folder feature in Windows Security

https://ttlc.intuit.com/replies/7191729

Carl — Sat, 01 Jun 2019 19:59:39 GMT

https://ttlc.intuit.com/replies/7191729

Re: MSI install exception occurred. MSI Error code 1334. TT Basic 18 is installed but can't save any activity?

christophercosper — Thu, 18 Mar 2021 19:15:28 GMT

can I now use my downloaded turbo tax files?

Re: https://ttlc.intuit.com/replies/7191729

ToddL99 — Mon, 22 Mar 2021 15:21:29 GMT

Please clarify - are you encountering a problem with using TurboTax files from this year (2020) or a prior year?