topic Deluxe Edition Refund in Get your taxes done using TurboTax

Deluxe Edition Refund

Troy James Kern — Mon, 23 Feb 2026 11:15:41 GMT

I have tried emailing and calling only to be referred back to your FAQ section which doesn't fix the issue. I have written Twice last year and have yet to receive a reply. I have been using Turbo Tax for a number of years with no issues. In 2022 when filing my 2021 Taxes and I was done, your site kept sending me to the Deluxe Site and wouldn't let me back click out and had no other options. I could even close the page or site. Again, I have written Twice last year and asked for a refund of the Deluxe Edition which I do not want. I want my Refund.

Re: Deluxe Edition Refund

xmasbaby0 — Tue, 03 Jan 2023 16:31:52 GMT

It is not clear what you expect a refund for. If you used Deluxe and filed a tax return you have to pay for your software. The fee is the same whether you e-file or mail the return in an envelope.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Deluxe Edition Refund

Troy James Kern — Tue, 03 Jan 2023 17:48:45 GMT

This seems to be the Standard at Turbotax, Not resolving problems. I want my Refund for the Deluxe that I didn't want nor used. Tutbotax seems to Not want to keep it long term customers and just blow us off and not help resolving the issues whether it is a refund or a Billing. ONCE again I Did Not Want the Deluxe and Turbotax took my money anyways. 2 letters and No Answer. Going to "Billing" does nothing and doesn't resolve the problem. That is only a FAQ section. Filing a complaint with the BBB and all Government agencies involved. You took money from me for a product I didn't want. I want a REFUND!