topic Cannot get past the automated answering machine, how do I get to speak to a human? in Get your taxes done using TurboTax

Cannot get past the automated answering machine, how do I get to speak to a human?

peggym543 — Mon, 23 Feb 2026 11:15:45 GMT

Got a notice from the IRS that taxes filed incorrectly!

Re: Cannot get past the automated answering machine, how do I get to speak to a human?

DoninGA — Tue, 03 Jan 2023 15:44:37 GMT

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

You can also use this forum for assistance. If you describe exactly what the IRS notice you received says we should be able to help you.

Re: Cannot get past the automated answering machine, how do I get to speak to a human?

xmasbaby0 — Tue, 03 Jan 2023 15:44:47 GMT

What kind of notice? Did the IRS send you a letter? And what does it say was incorrect? We cannot see your account or your return, so please provide some details. Or ...... was it something pertaining to the recovery rebate credit or child tax credit? Lots of people made mistakes with those credits which resulted in reduced refunds or more tax owed. No one at TurboTax is going to know what your IRS notice said, since TurboTax gets no information after you file your return.

Without any personal information, tell us what the IRS says and we may be able to help.