topic Re: Cannot enter license number in Get your taxes done using TurboTax

Cannot enter license number

Alan 2 — Tue, 10 Mar 2026 07:15:31 GMT

Cannot find the right forum to ask this, but need help. When the box appears for me to enter the license code, it will not accept any characters typed in. I have followed all of the suggestions such as change resolution etc. Nothing works. Deleted and reinstalled, tried setting to use as administrator. Any help would be greatly appreciated. I am using TurboTax Business. Never had this problem in the past with Deluxe version.

Re: Cannot enter license number

Anonymous_ — Mon, 26 Dec 2022 14:36:18 GMT

Contact Support.

What is the TurboTax phone number? (intuit.com)

Re: Cannot enter license number

Alan 2 — Mon, 26 Dec 2022 14:50:15 GMT

Finally worked. Just kept reinstalling. Did nothing different, Then suddenly it worked. Frustrating.

thanks

Re: Cannot enter license number

Alan 2 — Mon, 02 Jan 2023 17:32:42 GMT

Was able to install and activate on. Windows 11 laptop. Still cannot on my Windows 10 laptop, where I actually wanted to run it. I guess I should be happy I at least can use it somewhere. Would still like to find how I can correct the issue on my 10. If I didn’t have the other I would be stuck.

Re: Cannot enter license number

Kay47 — Sat, 04 Mar 2023 22:08:57 GMT

Cannot find licemse number The Order # on my receipe from November will not work.

I need to get started on returns.

Re: Cannot enter license number

DoninGA — Sat, 04 Mar 2023 22:22:16 GMT

@Kay47 wrote:

Cannot find licemse number The Order # on my receipe from November will not work.

I need to get started on returns.

See this TurboTax support FAQ for the license number - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/find-license-code/L4GHDgGpr_US_en_US

Re: Cannot enter license number

Mtoineeta1 — Fri, 07 Feb 2025 22:43:28 GMT

Cannot find license number ordered from Amazon

Re: Cannot enter license number

DoninGA — Fri, 07 Feb 2025 22:47:39 GMT

@Mtoineeta1 wrote:

Cannot find license number ordered from Amazon

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/find-license-code/L4GHDgGpr_US_en_US?uid=m6vcwzkz