topic Each username on MacOS is being required to activate TurboTax in Get your taxes done using TurboTax

Each username on MacOS is being required to activate TurboTax

bjtwuk — Tue, 10 Mar 2026 07:11:46 GMT

This started in TurboTax 2021 and is still happening in TurboTax 2022. I have a Macintosh computer with more than one username for different users to use the same machine.

I log into my administrator account, install TurboTax on the machine, and activate the software. That works fine. However, when another user of the machine logs into their user account, which is also an administrator account, they are required to activate TurboTax again.

TurboTax is supposed to be limited to activation on 5 different machines; not 5 different accounts on the same machine. How to I get TurboTax to be activated once and for all across all user accounts on the same machine?

Re: Each username on MacOS is being required to activate TurboTax

Anonymous_ — Fri, 30 Dec 2022 21:25:25 GMT

What is the TurboTax phone number? (intuit.com)

Contact Support.

Re: Each username on MacOS is being required to activate TurboTax

bjtwuk — Fri, 30 Dec 2022 22:07:03 GMT

I contacted Support BEFORE I posted my question in the Community forum. The representative I spoke to searched her knowledge base for 20 minutes before giving up. So I posted my question here in the Community with the hopes that a knowledgeable user might have the answer.

Re: Each username on MacOS is being required to activate TurboTax

Anonymous_ — Fri, 30 Dec 2022 22:12:03 GMT

I will page another Champ - @xmasbaby0 - since she uses a Mac (I believe) so perhaps she has some insight.

Re: Each username on MacOS is being required to activate TurboTax

xmasbaby0 — Fri, 30 Dec 2022 23:39:32 GMT

I do use a Mac, but I cannot tell you how to solve the problem you are having. Sorry. Maybe Champ @macuser_22

can help, or maybe Apple support.

Re: Each username on MacOS is being required to activate TurboTax

Critter-3 — Sat, 31 Dec 2022 02:33:00 GMT

@macuser_22 Any ideas ?

Re: Each username on MacOS is being required to activate TurboTax

Anonymous_ — Sat, 31 Dec 2022 02:56:45 GMT

@macuser_22 is no longer using a Mac for TurboTax (older Mac O/S so using a Win version this year).

Re: Each username on MacOS is being required to activate TurboTax

bjtwuk — Sat, 31 Dec 2022 04:33:10 GMT

I have solved my own issue. I made a copy of the TurboTax 2022 subdirectory

from

/Users/my_account/Library/Application\ Support/TurboTax\ 2022

/Users/other_account/Library/Application\ Support/TurboTax\ 2022

I was then able to log into other_account and use TurboTax 2022.