topic cannot activate 2022 turbotax on a new windows 11 HP computer in Get your taxes done using TurboTax

cannot activate 2022 turbotax on a new windows 11 HP computer

cah503 — Tue, 10 Mar 2026 07:20:31 GMT

I purchased turbo tax 2022 for windows. I loaded the software on an HP laptop with windows 11. The software loads, but when I try to activate the software by typing the license code nothing appears in the license code box.

I disabled the real time virus scan while the software was loading, but the same response occurred when I tried to activate the software

Re: cannot activate 2022 turbotax on a new windows 11 HP computer

DoninGA — Fri, 16 Dec 2022 20:38:12 GMT

Try closing the TurboTax program, then close all open programs. Re-start your computer and then open the TurboTax software again and see if you can enter the license code.

You may also try a copy and paste of the code, use Ctrl+C to copy and Ctrl+V to paste

If still unable to enter the code, contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: cannot activate 2022 turbotax on a new windows 11 HP computer

Critter-3 — Fri, 16 Dec 2022 21:01:15 GMT

Also make sure your OS is fully up to date ... reboot your computer at least once to make sure they are all installed and try again.

Re: cannot activate 2022 turbotax on a new windows 11 HP computer

cah503 — Tue, 20 Dec 2022 16:51:10 GMT

Thank you DoninGA level 15

I thank you for your suggestions, but neither corrected the problem. I was unable to copy & past into the license code box.

Re: cannot activate 2022 turbotax on a new windows 11 HP computer

cah503 — Tue, 20 Dec 2022 16:56:11 GMT

According to Windows 11 update the OS is up to date. I check for updates daily. But, when I ran the program Belarc Advisor it said I was missing one critical update. Windows update lists the critical update as successfully installed. ????