topic Bought TurboTax Online Premier 2021, but Online Now Closed in Get your taxes done using TurboTax

Bought TurboTax Online Premier 2021, but Online Now Closed

Jacksonthecat — Tue, 10 Mar 2026 07:23:58 GMT

I paid for TurboTax Online Premier 2021 back in Sept. but the 2021 tax year online looks like it has closed. What options do I have?

Thank you.

Re: Bought TurboTax Online Premier 2021, but Online Now Closed

DoninGA — Sun, 11 Dec 2022 22:31:37 GMT

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download .tax file

See this TurboTax support FAQ for completing a tax return originally started using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-retu...

If you purchased one of the 2021 TurboTax online editions with a credit card contact TurboTax support so they can push a 2021 installation file to your download account at no charge.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

A 2021 tax return can only be printed and mailed using TurboTax, it cannot be e-filed.

Re: Bought TurboTax Online Premier 2021, but Online Now Closed

VolvoGirl — Sun, 11 Dec 2022 22:32:21 GMT

Call and ask for the Desktop program since you paid for Online. How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

How to finish a return you started online,

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/01/26322

If you need to start 2021 you can buy the Desktop download here,

TurboTax 2021 Prior Year Tax Prep - File Past Years' Taxes

And you will have to print and mail your returns. So be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

Then when you file for 2022 you need to enter 0 for the 2021 AGI since you are filing 2021 late.