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Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

caboozles1954 — Wed, 24 May 2023 15:21:29 GMT

At 9:21 pm tonight I was advised that my tax return was "accessed". I had done nothing to the return after filing it earlier today. I was further advised that if I did not access the return, I should contact Turbo Tax to make sure that there was not a security issue with my electronic return.

Please contact us about your concerns with your specific...

AndyM — Sat, 01 Jun 2019 19:53:00 GMT

Please contact us about your concerns with your specific account:

https://ttlc.intuit.com/replies/3300041

Re: Why did I receive email notification that my tax return was "accessed" this evening?

Palmealey — Sat, 11 Jan 2020 17:15:38 GMT

I received a message saying that my return was accessed and changed. I didn't do this. So someone accessed my account.

Re: Why did I receive email notification that my tax return was "accessed" this evening?

Critter — Sat, 11 Jan 2020 17:20:32 GMT

TurboTax is committed to protecting your personal information. If we detect that certain types of your information are being used in more than one account, we’ll notify you to make sure that you recognize the activity.

We recommend using the same account each year so your information can be automatically transferred to your new return, saving you the time and hassle of data entry.

Here are some of the reasons you may have received this email:

You have used TurboTax in the past and are using a different account this year. This can include moving from our Desktop product to our Online product.
You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
You have created multiple TurboTax accounts this year, or in prior years.
You file as Married Filing Separate, with you and your spouse having different TurboTax accounts.
You have filed for dependents, or another family member, in the past and the email is referring to their personal information.

If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please Contact Us and one of our agents can assist you.

Learn more about how TurboTax safeguards your data.

Related Information:

Re: Why did I receive email notification that my tax return was "accessed" this evening?

Shopdotsie — Sun, 02 Feb 2020 00:31:16 GMT

I received an email saying my return was accessed What was the change

Re: Why did I receive email notification that my tax return was "accessed" this evening?

Shopdotsie — Sun, 02 Feb 2020 00:34:10 GMT

I did change the device from last year. Hopefully that is why I got that email

Re: Why did I receive email notification that my tax return was "accessed" this evening?

BrandiLO — Sun, 02 Feb 2020 02:10:06 GMT

If your return was accepted, then everything should be fine. If you would like to check on your account activity, you can do so by clicking here and following the directions.

Re: Why did I receive email notification that my tax return was "accessed" this evening?

covy — Wed, 12 Feb 2020 02:12:57 GMT

I received an email saying my tax return was accessed after filing my taxes an hour ago. I did not access my return.

Re: Why did I receive email notification that my tax return was "accessed" this evening?

VictorW9 — Wed, 12 Feb 2020 02:21:04 GMT

Here's the TurboTax resource that explains what the email you received meant.

What does my tax return was accessed mean - TurboTax

Re: Why did I receive email notification that my tax return was "accessed" this evening?

Shopdotsie — Wed, 12 Feb 2020 10:11:17 GMT

I tried to update it

Re: Why did I receive email notification that my tax return was "accessed" this evening?

Shopdotsie — Wed, 12 Feb 2020 10:13:23 GMT

I don’t know

Re: Why did I receive email notification that my tax return was "accessed" this evening?

TiffanyL — Sat, 15 Feb 2020 16:19:14 GMT

I would not suggest clicking on anything within the email. You want to avoid phishing scams and spoofed sites. You can use the link provided below to report the email immediately, but I would also suggest contacting TurboTax directly to see if the email was indeed sent from them:

Avoid phishing scams and spoofed sites

Re: Why did I receive email notification that my tax return was "accessed" this evening?

machine — Wed, 11 Mar 2020 17:26:25 GMT

Why did i get this message

Re: Why did I receive email notification that my tax return was "accessed" this evening?

SForrestLO — Wed, 11 Mar 2020 18:33:37 GMT

@machine

What message did you get?

Re: Why did I receive email notification that my tax return was "accessed" this evening?

webill — Wed, 11 Mar 2020 22:34:06 GMT

On Mar11 at 2

Re: Why did I receive email notification that my tax return was "accessed" this evening?

webill — Wed, 11 Mar 2020 22:37:34 GMT

On Mar 11 at @2:50 pm I got an e-mail saying my 2019 tax return was accessed. What should I do?

Re: Why did I receive email notification that my tax return was "accessed" this evening?

JohnB5677 — Wed, 11 Mar 2020 22:50:37 GMT

Our system will automatically send you an email when your account has been logged into, or when a return is opened. If you logged into your TurboTax account and opened your return, then you accessed the information and therefore that is the reason for the email you received.
You can verify your account activity by following the steps in TurboTax FAQ:

How can I check the activity in my TurboTax account?

Please view this Original Post

Re: Why did I receive email notification that my tax return was "accessed" this evening?

jamesgillespie — Sat, 09 Apr 2022 22:17:56 GMT

The SAME emails recently came to me. Hadn't accessed TurboTax since filing, earlier.

Calling TurboTax netted me dropping in on this thread.

So, What should we do?

Re: Why did I receive email notification that my tax return was "accessed" this evening?

CarissaM — Sat, 09 Apr 2022 23:49:04 GMT

You are commenting on al old thread. It would be best to contact us by phone so we can better assist you. Please follow the instructions here to contact us by phone. @jamesgillespie