topic TT21 (CD) w 1 state was on my Win. LT. I installed a 2nd new TT21 CD after uninstalling orig. New TT21 doesn't allow free download of a different state. Any solutions? in Get your taxes done using TurboTax

TT21 (CD) w 1 state was on my Win. LT. I installed a 2nd new TT21 CD after uninstalling orig. New TT21 doesn't allow free download of a different state. Any solutions?

pahirschberg — Thu, 08 Dec 2022 02:14:26 GMT

I uninstalled 1st version following: https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-update-loop-state-installed-e/L0heOIxUQ_US_en_US?uid=lbee71xw.

2nd version still showing 1st version state (NH) and therefore not allowing me a free downlooad

Re: TT21 (CD) w 1 state was on my Win. LT. I installed a 2nd new TT21 CD after uninstalling orig. New TT21 doesn't allow free download of a different state. Any solutions?

Critter-3 — Thu, 08 Dec 2022 02:25:30 GMT

Are you trying to install a second personal income tax program on the same computer using the same log in ID ? Why ??? All you needed to do is continue to use the one program and pay for the second state instead of buying a second program just to get a free state. Return the second personal program since you can buy the second state cheaper.

Re: TT21 (CD) w 1 state was on my Win. LT. I installed a 2nd new TT21 CD after uninstalling orig. New TT21 doesn't allow free download of a different state. Any solutions?

pahirschberg — Thu, 08 Dec 2022 14:22:37 GMT

I didn't want to get into the reason, but since you asked... I bought a new sealed version on Ebay for $11, cheaper than a State Tax purchase for $45. I'm doing retirement scenarios and looking at my taxes in various states. I have 3 computers available, which should allow me to download 3 different states for free. I did three on my original TT CD purchase and now want to do 3 more.

So, enough on my reasons. Since I have a brand new TT CD, I should be able to uninstall the 1st and install the 2nd and get 1 free state per computer.

Any thoughts on this? Does intuit save computer IDs on their servers, thus knowing the download situation?

I removed the original TT with Windows uninstall, ran TTCleanStates.exe, and cleaned the registry of Intuit/TT entries. Second install still showed original state -- not the tax form, just the state program. Thanks for any help.

Re: TT21 (CD) w 1 state was on my Win. LT. I installed a 2nd new TT21 CD after uninstalling orig. New TT21 doesn't allow free download of a different state. Any solutions?

Critter-3 — Thu, 08 Dec 2022 15:45:19 GMT

Ok ... so if you want to use 3 different programs off a CD download then you must register each program using a separate userID and password. Stop logging into the account you already have for registered.

Re: TT21 (CD) w 1 state was on my Win. LT. I installed a 2nd new TT21 CD after uninstalling orig. New TT21 doesn't allow free download of a different state. Any solutions?

pahirschberg — Thu, 08 Dec 2022 16:30:16 GMT

Thank you, but I don't recall logging in to TurboTax. I just install and run the program and when I get to state download, it still shows my original state.

Re: TT21 (CD) w 1 state was on my Win. LT. I installed a 2nd new TT21 CD after uninstalling orig. New TT21 doesn't allow free download of a different state. Any solutions?

VolvoGirl — Thu, 08 Dec 2022 18:00:19 GMT

Don't think installing another new program will work. Don't know how it knows but it does. If it worked to get a different free state by installing on 3 different computers then you need to install on 3 more different computers so 6 computers.