topic TurboTax 2022 downloaded and installed but will not run - Windows 11 in Get your taxes done using TurboTax

TurboTax 2022 downloaded and installed but will not run - Windows 11

JSachs — Tue, 10 Mar 2026 07:27:02 GMT

Purchased download copy of TurboTax 2022 - downloaded, extracted and installed (allegedly successfully) but will not run. When I try to open the program, I get a brief "flash" of the TurboTax icon you would normally see, but it drops off immediately and the software will NOT run.

Tried multiple times to delete and re-download, extract and/or run and install. Nothing. Same result each time. Windows software is completely up-to-date and no known other issues.

Stumped. Driver issue with Intuit/TurboTax?? Ideas? Suggestions? Very frustrating.

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

DoninGA — Wed, 07 Dec 2022 00:06:34 GMT

Hmmm...Installed the 2022 TurboTax Premier desktop edition on my Windows 11 personal computer with no issues.

With the TurboTax software installed try re-booting your PC and see if that helps.

If not then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

DoninGA — Wed, 07 Dec 2022 00:09:59 GMT

Additionally, run the software as Administrator.

On the TurboTax icon, right click with your mouse

Click on Properties

Click on Compatibility

Click on Run this program as administrator

Click on Apply and then on OK

Start the program again

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

Critter-3 — Wed, 07 Dec 2022 00:38:39 GMT

Also check for any uninstalled OS updates ... install them and reboot at least twice. Then open the program again and update it as well.

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

JackJr2 — Thu, 05 Jan 2023 12:49:42 GMT

Did the suggestions fix the issue? As an aside, I had the same issues last year with Turbotax 2021. You'd think after an entire year, the issue(s) would be fixed.

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

dbaron99 — Tue, 21 Feb 2023 05:18:11 GMT

I've done everything you recommended and installed it on both my Windows 10 and 11 PCs ... seems to install correctly but when you launch TurboTax it just sits on the blue logo with the white on red circle check mark screen!!! I've spent way too much trying to get this buggy application working.

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

MichelleLO — Tue, 21 Feb 2023 16:45:20 GMT

If none of the suggestions in this thread have worked for you, please reach out to TurboTax Customer Support for further assistance.

What is the TurboTax phone number?

@dbaron99

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

JackJr2 — Tue, 21 Feb 2023 19:54:16 GMT

Unfortunately, this is the typical "assistance"... a quick suggestion, but NOT a detailed / insightful response. I diligently searched for an "800" number or email-link for the TurboTax Customer Support and/or the TurboTax Technical Support... no luck. I'll admit, it's very well hidden!

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

Critter-3 — Tue, 21 Feb 2023 19:58:07 GMT

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

dbaron99 — Tue, 21 Feb 2023 20:17:16 GMT

Yes, JackJr2 it's very hard to find. Over the past three weeks I've spent a few hours with three different support agents. Finally, the one today agrees that it's a problem with TurboTax and for the first time had me run the built in "Diagnostic" program and we sent the two log files to intuits Level 2 support. Hopefully I should hear something back within a week! I wish you best of luck with getting your TurboTax to work, I feel your pain!!!

TurboTax 2022 downloaded and installed but will not run - Windows 11

JackJr2 — Tue, 21 Feb 2023 20:31:14 GMT

Yikes... a link to a link to another link... frustrating...

MichelleLO: this is the response you should provide: If none of the suggestions in this thread have worked for you, please reach out to TurboTax Customer Support on (XXX) XXX-XXXX or (IDEALLY) please call me directly on (XXX) XXX-XXXX for assistance.

BTW, about a month ago, I solved my issue on my own... blind/dumb luck I guess...

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

dbaron99 — Tue, 21 Feb 2023 20:42:18 GMT

What did you do to fix your problem? Mine seems to install properly but when I launch it it goes to the fist screen ... a blue square with intuit TurboTax and a red circle with a checkmark ... it goes no further!!!

TurboTax 2022 downloaded and installed but will not run - Windows 11

JackJr2 — Tue, 21 Feb 2023 22:37:11 GMT

I fiddled around with some of the settings on my PC - - frankly, it's been over a month since I did this stuff - - so, I'd be lying if I said I remember everything - - but, I also tried running the TurboTax software as an Administrator.

If you haven't tried doing that yet, here's the scoop - - good luck:

Right-click on the TurboTax icon with your mouse.

On the ensuing menu, select Properties.

Click on Compatibility tab.

Put a checkmark on Run this program as Administrator.

Click on Apply and then click on OK.

Start TurboTax.

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

dbaron99 — Wed, 22 Feb 2023 00:24:07 GMT

Thanks tried that too, no luck!😫

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

Anonymous — Fri, 10 Mar 2023 15:04:22 GMT

My experience is similar. See post at...

Re: At Launch Turbo Tax 2022 Premier It Promptly Errors and Crashes (intuit.com)

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

schmieg — Fri, 07 Apr 2023 20:25:38 GMT

It's been two months since the last entry in this thread and, today, I suddenly ran into the same problem after running TurboTax 2022 fine since it came out. After about the fourth reinstallation, it finally started working IF AND ONLY IF I right click the icon and tell it to run as an administrator. None of the suggestions for compatibility changes worked, but this finally does. It's a PITA to remember that, but I guess I will after a while.

Hopefully, Intuit will fix this in a soon to be released update.

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

CassLO — Sat, 08 Apr 2023 17:26:43 GMT

Thank you. Yes, to ensure TurboTax installs and runs successfully, perform all of the following steps:

Make sure your computer meets the minimum system requirements
Verify that you have administrator rights on your computer and TurboTax is running as administrator:
Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK

For additional information, please check out the TurboTax FAQ below:

Troubleshoot installation and running TurboTax for Windows

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

schmieg — Sat, 08 Apr 2023 20:53:46 GMT

Your suggestions did not work on my machine. What did work was to do none of the things you suggested, but to go to Properties – Shortcut - Advanced and click on the box to Run As Administrator. I did this on the desktop icon and everything worked again after that.

Interestingly enough, it is working on my other two machines without running it as an administrator.

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

HeatherPLO — Sun, 09 Apr 2023 16:05:16 GMT

For troubleshooting installations in Windows, please see our Help Article for further assistance.

@schmieg

Re: TurboTax 2022 downloaded and installed but will not run - Windows 11

Bobby-TheTaxMan-1218 — Tue, 11 Apr 2023 00:56:53 GMT

This "Run as Admin" option absolutely SOLVED MY ISSUE !!! She seems to be working now.....Thanks (Right Click on the Turbo Tax 2022 ICON and RUN AS ADMINISTRATOR -- POOF !