topic I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased? in Get your taxes done using TurboTax

I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

tomp555110 — Tue, 10 Mar 2026 07:28:31 GMT

Re: I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

DoninGA — Sun, 04 Dec 2022 20:34:55 GMT

If you purchased the 2022 software as a download from this TurboTax website you need to sign onto your download account using the exact same User ID you used to purchase the software - https://turbotax.intuit.com/personal-taxes/cd-download/

Sign onto your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads

Is your purchase of the download listed?

Re: I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

VolvoGirl — Sun, 04 Dec 2022 20:45:28 GMT

Did you install it yet? Did you buy the CD or the Download? You don't need to "register" it. You have a License Code. When you start the program it will have you fill out some info before you start filling out the return. If you bought the CD and haven't installed it yet, it is better to use the download method instead.

How to install the Desktop CD/Download program with a License Code

How to install TurboTax CD/Download software with license code

Re: I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

tpip — Sun, 04 Dec 2022 20:48:13 GMT

I purchased Turbo Tax from a software download site.

I have installed the product, entered the license number, updated it, invoked the product, and logged online.

But when I log into Turbo Tax I am asked to purchase the product.

Re: I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

VolvoGirl — Sun, 04 Dec 2022 21:05:28 GMT

The Desktop program and Online are completely separate products. Why are you logging in online? Don't worry about that. You use the program installed on your computer. And the only copy of your return will be on your computer. So be sure to save often and backup to a usb or something external. It won't be saved or available in your online account even if you efile through Turbo Tax.

Did you use the Online version last year? You can Transfer from 2021 online into the 2022 Desktop program.

If you used the online version last year and need to transfer your info to this year's Desktop version there are 2 ways depending on what you have.

1. If you saved the actual .tax2021 file (not just the pdf file) to your computer before online was shut down in Oct. then start a new return and the very first thing you do is Transfer from .tax file. You can only transfer at the very beginning. You should be able to download the .tax2021file from Online. See this to download the .tax data file, the second section on how to get the data file from the prior year.

https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-file/00/25740

2. If you didn't save the .tax file to your computer or lost it, there is a way to do it by starting a 2022 return in the Online version, transfer to that and then continue in the desktop version. You won't have to pay for Online.

First transfer into the Online version

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-turbotax-online/00/25953

Then to switch to the Desktop program

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

tpip — Sun, 04 Dec 2022 21:06:14 GMT

I purchased Turbo Tax from a software download site.

I have installed the product, entered the license number, updated it, invoked the product, and logged online through the application.

But when I log into Turbo Tax I am asked a number of guestions to purchase the product.

My new product does not show up under Products.

Re: I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

tpip — Sun, 04 Dec 2022 21:10:28 GMT

I used the desktop version last year and it shows up as products I own.

When I start the desktop version there is a menu item for going online. When I click the link - it takes me to my Intuit account but doesn't recognize that I have a desktop version.

Re: I purchased the desktop version of Turbo Tav 2022. When I log into intuit I do not see my product. How can I register the product I purchased?

DoninGA — Sun, 04 Dec 2022 21:21:45 GMT

@tpip wrote:

I used the desktop version last year and it shows up as products I own.

When I start the desktop version there is a menu item for going online. When I click the link - it takes me to my Intuit account but doesn't recognize that I have a desktop version.

If you used the 2021 TurboTax desktop software why are you clicking on the link Import From TurboTax Online?