topic LIVE PERSON in Get your taxes done using TurboTax

LIVE PERSON

jlsosin — Tue, 10 Mar 2026 07:29:55 GMT

Hello,

I am about ready to put my fist through a wall with frustration.

I need to speak to a person to get help.

I have called over and over and the automated system goes in circles and leads me nowhere.. When I use the help tab, it tells me over and over that someone will call me but no one ever calls..

What a **bleep**ing joke!!!!!

Turbo tax makes me extremely angry and frustrated!!!!!!!

Re: LIVE PERSON

DoninGA — Thu, 01 Dec 2022 20:29:26 GMT

What is the problem you are having? We can answer most questions concerning a tax return or a problem with the TurboTax program.

However, certain issues such as billing or your TurboTax account can only be handled by TurboTax support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: LIVE PERSON

jlsosin — Thu, 01 Dec 2022 20:31:14 GMT

I am trying to finish my 2021 taxes. When I log into my account it doesn't even register that I've started the taxes. I missed the October deadline.

Re: LIVE PERSON

VolvoGirl — Thu, 01 Dec 2022 20:41:14 GMT

You will need to switch to the Desktop program to continue or finish or to add a state. Or get the blank forms from the IRS or state and fill them out by hand. You need to use a full Windows or Mac computer. And mail the return. If you paid for the Online version ask support to give you the Desktop program download.

https://support.turbotax.intuit.com/contact/

How to finish a prior year online return

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/00/26322

You will first need to download the tax data file from Online. It will end in .tax2021, .tax2020, .tax2019 etc. You can download the tax file for free. Then you need to install the Desktop program.

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

If you didn't pay for the Online version you will have to buy the Desktop program download. You can buy the last 3 years of Turbo Tax here,

https://turbotax.intuit.com/personal-taxes/past-years-products/

Re: LIVE PERSON

jlsosin — Wed, 11 Jan 2023 17:13:16 GMT

Hi VolvoGirl, thanks you for your response.

Yes, I agree that I need to switch programs but I've been unable to get ahold of anyone at Turbo Tax, since I already paid for the online version. I cannot seem to get a live person which is how I began this thread.

thank you!