topic Activation entry field does not allow entry of License Code in Get your taxes done using TurboTax

Activation entry field does not allow entry of License Code

gdf1 — Tue, 10 Mar 2026 06:42:36 GMT

I downloaded the Turbo Tax CD/download successfully and continued to launch. When it came to the screen to Activate, it asked me to enter the license code but the field does not allow me to enter the license code(or anything else like it is locked/blocked). I have a Microsoft Surface running Windows 11.

Re: Activation entry field does not allow entry of License Code

DoninGA — Fri, 25 Nov 2022 18:54:22 GMT

Contact TurboTax support for this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Activation entry field does not allow entry of License Code

gdf1 — Mon, 28 Nov 2022 15:18:10 GMT

No I did not get the information I need to enter the license code to activate my product. I tried calling and kept getting a standard response of sending the same pages i saw online. It is so frustrating that I cannot talk to someone to fix my issue. I cannot enter the license code on the Activation page and all communication keeps pointing me to standard tips that do not apply to my issue. I have not been able to get a support id because I cannot find the Contact Us page to enter my information.

Re: Activation entry field does not allow entry of License Code

DoninGA — Mon, 28 Nov 2022 15:57:55 GMT

@gdf1 Did you try using these websites?

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax