topic TurboTax Deluxe 2020 version wont work in Get your taxes done using TurboTax

TurboTax Deluxe 2020 version wont work

sailorjerry58 — Tue, 10 Mar 2026 07:05:09 GMT

While trying to input information onto the program, it stops working and the program closes. Whats the point of purchasing the program if it doesn't work?

Re: TurboTax Deluxe 2020 version wont work

NCperson — Tue, 15 Nov 2022 21:56:14 GMT

@sailorjerry58 - are you meeting the minimum system requirements???? it works for millions of others...

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-system-requirements-turbotax-windows/L8ZSsGqF1_US_en_US?uid=lair6g14

Re: TurboTax Deluxe 2020 version wont work

sailorjerry58 — Tue, 15 Nov 2022 22:05:01 GMT

yes

The program stops working as soon as I click to the page where I start to enter My W-2 information.

Re: TurboTax Deluxe 2020 version wont work

Critter-3 — Tue, 15 Nov 2022 22:16:28 GMT

Skip the attempt to import the W-2 form ... scroll down and choose to enter the form manually.

Re: TurboTax Deluxe 2020 version wont work

sailorjerry58 — Tue, 15 Nov 2022 22:34:46 GMT

I did that as well...

Re: TurboTax Deluxe 2020 version wont work

Critter-3 — Wed, 16 Nov 2022 12:54:39 GMT

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

What is the TurboTax phone number? (intuit.com)

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: TurboTax Deluxe 2020 version wont work

sailorjerry58 — Wed, 16 Nov 2022 17:28:17 GMT

So far every time I have called I was on hold for 30+ min, then the phone call would drop and no one would call me back. To then start back over again. Pretty **bleep**ty customer service if you ask me...

Re: TurboTax Deluxe 2020 version wont work

Critter-3 — Wed, 16 Nov 2022 18:51:32 GMT

Try uninstalling the program then reinstalling it ... then update the program before you start or continue the return.

Troubleshoot install for Windows - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

You can uninstall and then reinstall the software using the procedure in this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901002-reinstall-turbotax-windows

You may also want to try a forced uninstall. See this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901054-forcefully-uninstall-and-reinstall-turbotax

Re: TurboTax Deluxe 2020 version wont work

sailorjerry58 — Wed, 16 Nov 2022 19:09:57 GMT

I have done this 3 times with no success.

The program updates or checks for an update at the beginning of every session.

Currently I am trying a new way to solve the problem by installing the most recent UI that was out when the software first came out. This was recommended to me by customer service after only accepting over the phone to speak to a tax professional for $30. First time in days I actually got to speak with a real human for turbotax.

Re: TurboTax Deluxe 2020 version wont work

Critter-3 — Wed, 16 Nov 2022 19:15:52 GMT

Once you install the program and update it shut off your internet and work offline.

Re: TurboTax Deluxe 2020 version wont work

sailorjerry58 — Thu, 17 Nov 2022 19:40:52 GMT

Surprisingly this worked for me. I only turned the internet back on to download my state taxes then turned it back off. This helped me finish without a problem.

Thank you very much!!!

Certainly easier than what I was about to do.