https://ttlc.intuit.com/community/taxes/discussion/i-already-paid-for-turbotax-online-and-an-extension-the-extension-passed-and-now-it-s-telling-me-i/01/2787187#M1010464 Tue, 10 Mar 2026 07:10:21 GMT duckture 2026-03-10T07:10:21Z https://ttlc.intuit.com/community/taxes/discussion/i-already-paid-for-turbotax-online-and-an-extension-the-extension-passed-and-now-it-s-telling-me-i/01/2787187#M1010464 Tue, 10 Mar 2026 07:10:21 GMT https://ttlc.intuit.com/community/taxes/discussion/i-already-paid-for-turbotax-online-and-an-extension-the-extension-passed-and-now-it-s-telling-me-i/01/2787187#M1010464 duckture 2026-03-10T07:10:21Z https://ttlc.intuit.com/community/taxes/discussion/re-i-already-paid-for-turbotax-online-and-an-extension-the-extension-passed-and-now-it-s-telling-me/01/2787193#M1010466 <P>If you already paid for 2021 Online TurboTax, you shouldn't have to pay again.&nbsp; Customer Support should provide you a download of the 2021 software so you can finish.&nbsp;&nbsp; Here's how to phone them during business hours:&nbsp;&nbsp; 5AM-5PM Pacific, Mon-Fri.</P><P>&nbsp;</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P><EM><STRONG>FAQ: What is the TurboTax phone number?</STRONG></EM><BR /><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank" rel="noopener">https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632</A></P></DIV></DIV></DIV></DIV><P>&nbsp;</P><P>Then log into your Online account and go to the section "Your Tax Returns &amp; Documents" and download the *.tax2021 data file you started online, and then you can open it in the software.&nbsp;</P><P>&nbsp;</P><P><STRONG>NOTE:</STRONG>&nbsp;&nbsp; If your 2021 tax data file has a state return in it, you'll need to also download the state program into your software before opening the file, or it will give you an error message.&nbsp;&nbsp; To do that, you can start a dummy 2021 return just long enough to download the state software.</P> Wed, 02 Nov 2022 07:11:37 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-already-paid-for-turbotax-online-and-an-extension-the-extension-passed-and-now-it-s-telling-me/01/2787193#M1010466 mesquitebean 2022-11-02T07:11:37Z https://ttlc.intuit.com/community/taxes/discussion/re-i-already-paid-for-turbotax-online-and-an-extension-the-extension-passed-and-now-it-s-telling-me/01/2787316#M1010530 <P>Thanks&nbsp;<a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/120">@mesquitebean</a>&nbsp;, appreciate the help!&nbsp;</P> Wed, 02 Nov 2022 18:35:07 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-already-paid-for-turbotax-online-and-an-extension-the-extension-passed-and-now-it-s-telling-me/01/2787316#M1010530 duckture 2022-11-02T18:35:07Z