topic Windows 11 TurboTax Desktop mouse disappearing inside TT window in Get your taxes done using TurboTax

Windows 11 TurboTax Desktop mouse disappearing inside TT window

sv_siri — Tue, 10 Mar 2026 06:17:32 GMT

Hi,

I installed Turbo Tax Premium Desktop Edition on a Windows 11 laptop.

It is weird, my mouse disappears inside the main Turbotax window.

It shows outside it, on the toolbar of TT but not inside.

I tried running as Administrator even though I logged in as admin user.

Any idea?

TIA

SSV

Anonymous_ — Sat, 29 Oct 2022 14:47:39 GMT

You are probably going to need to speak with Support for this issue.

sv_siri — Sat, 29 Oct 2022 21:19:56 GMT

Thank you I did per your advice.

The support person saying that it is weird and he cannot see my screen. How to go to next step and resolve this issue?

SSV

Carl — Sat, 29 Oct 2022 22:25:01 GMT

you can find the cursor in WIndows 11 by pressing the Ctrl key which will place a circle around it. Also, see if this is of any use.

sv_siri — Sun, 30 Oct 2022 00:04:35 GMT

Thank you, by pressing the Ctrl key able to find the mouse and followed the link helped.

I am able to solve it as below:

- I used from other internet search - added a wireless mouse. I updated the mouse drivers.

- Restarted. Everything is good!

Resolved. Thanks