topic Security Alert: Your TurboTax Account in Get your taxes done using TurboTax

Security Alert: Your TurboTax Account

aida_19 — Tue, 10 Mar 2026 06:39:40 GMT

Hello! I received the below e-mail early morning. I logged in and checked sign in & security account activity, there is an alert "More than one account is using your information". I tried to call customer support but it's not available on weekends and it will be over 48 hours if I wait till Monday morning. Is there anyone who can stop this fraudulent tax return from being filed? Any number I can call? E-mail?

You're using a different TurboTax account this year.
It's important that you contact us right away.

TurboTax Customer Support: [phone number removed]

We've noticed that someone attempted to fill out a tax return using your information with a different account.

We are holding the tax return for 48 hours to give you the opportunity to verify it's yours or stop it. If we don't hear from you within 48 hours, this return will be filed in accordance with IRS filing regulations. Learn more

Thanks,
The TurboTax Security Team

Re: Security Alert: Your TurboTax Account

VolvoGirl — Sat, 01 Oct 2022 16:08:18 GMT

Do you have more than 1 account? It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Re: Security Alert: Your TurboTax Account

DoninGA — Sat, 01 Oct 2022 16:19:42 GMT

If you have already e-filed your 2021 federal tax return and it has been Accepted by the IRS, another tax return with your name and Social Security number cannot be e-filed. The IRS would automatically Reject the e-filed tax return.

See this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/security-software-turbotax/L0zdImpg8_US_en_US?uid=l8q463or