topic Re: TT deleted my return! in Community Basics

TT deleted my return!

sierra_lady — Thu, 02 Apr 2026 19:48:48 GMT

I started my 2025 return in March with TT Home & Business, then had to handle some other issues. When I came back to TurboTax, it did an update...after which, the return that I'd been working on DISAPPEARED.

Yes, I saved it...yes, I looked in the Recycle bin...yes, I even spent an hour with the MS File Recovery app. Crickets. It's gone. I have to start all over again...and I'm mightily ticked off. I searched the Community, and it looks like this has been happening for years after updates. I've been threatening to leave TT for a long time, but this is the final straw. After this year, I'm leaving. And frankly, good riddance.

Re: TT deleted my return!

SharonD007 — Thu, 02 Apr 2026 20:10:22 GMT

Perhaps did you use a different account or user ID?

To get a list of your user IDs, use the tool at the link below. When using the Account Recovery tool, try using your phone number first then with your email address to check for multiple accounts.

Refer to the TurboTax article How to recover access to your Intuit Account

Re: TT deleted my return!

sierra_lady — Thu, 02 Apr 2026 20:14:11 GMT

Thanks for the suggestions...but I have only ONE User ID, and ONE account. And I didn't lose access to my Intuit account...the account itself is fine, and I can login fine. It's my tax return that's disappeared.

Re: TT deleted my return!

CatinaT1 — Fri, 03 Apr 2026 14:45:11 GMT

You will need to contact  Turbo Tax Customer Service.