topic Re: billing question in Community Basics

billing question

JohnRickfelder — Sat, 07 Mar 2026 17:02:11 GMT

I accidentally purchased 2025 turbo tax advantage during check out and submitting my taxes as it stated I would not be billed until November 2026. I assumed I was buying for 2026 tax season. I also mistakenly purchased the "live tax advise" after I had submitted my taxes. How can I get both refunded?

Re: billing question

DoninGA — Sat, 07 Mar 2026 17:09:04 GMT

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm