topic Troubleshoot TurboTax for Mac updating issues in TurboTax Help https://ttlc.intuit.com/community/updating/help/troubleshoot-turbotax-for-mac-updating-issues/01/25547#M99 <OL> <LI>Ensure that you're running the program from the <STRONG>Applications</STRONG> folder, not from a mounted virtual drive or CD.</LI> <LI>Wireless connections can be problematic. We recommend updating over a wired, broadband connection. <UL> <LI>If you don't have access to broadband, try restarting your wireless router.</LI> </UL></LI> <LI>Empty the Trash.</LI> <LI><A href="https://ttlc.intuit.com/community/updating/help/why-does-turbotax-for-mac-keep-saying-there-are-updates-when-i-check-for-updates/00/26298" target="_blank">Force the update</A> to download and install.</LI> <LI>If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order. <UL> <LI>Wait a minute or two, then your modem back on.</LI> <LI>Wait another minute, then turn your router back on.</LI> <LI>Once your router is back up, turn your computer back on and try updating again.</LI> </UL></LI> </OL> <P>If you still have problems after going through all these troubleshooting tips, <A href="https://support.turbotax.intuit.com/contact/" target="_blank">contact us</A> for help.</P> <DIV class="ISH_suggestedInformation"> <H2>Related Information:</H2> <UL> <LI> <A href="https://ttlc.intuit.com/community/updating/help/why-does-turbotax-for-mac-keep-saying-there-are-updates-when-i-check-for-updates/00/26298" target="_blank">Why does TurboTax for Mac keep saying there are updates when I check for updates?</A> </LI> <LI> <A href="https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/00/26038" target="_blank">How do I update my TurboTax CD/Download software program?</A> </LI> </UL> </DIV> Tue, 22 Sep 2020 01:03:40 GMT TurboTax Help 2020-09-22T01:03:40Z Troubleshoot TurboTax for Mac updating issues https://ttlc.intuit.com/community/updating/help/troubleshoot-turbotax-for-mac-updating-issues/01/25547#M99 Ensure that you're running the program from the Applications folder, not from a mounted virtual drive or CD. Wireless connections can be problematic. We recommend updating over a wired, broadband connection. If you don't have access to broadband, try restarting your wireless router. Empty the Trash. Force the update to download and install. If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order. Wait a minute or two, then your modem back on. Wait another minute, then turn your router back on. Once your router is back up, turn your computer back on and try updating again. If you still have problems after going through all these troubleshooting tips, contact us for help. Related Information: Why does TurboTax for Mac keep saying there are updates when I check for updates? How do I update my TurboTax CD/Download software program? Related Information: Why does TurboTax for Mac keep saying there are updates when I check for updates? Tue, 22 Sep 2020 01:03:40 GMT https://ttlc.intuit.com/community/updating/help/troubleshoot-turbotax-for-mac-updating-issues/01/25547#M99 TurboTax Help 2020-09-22T01:03:40Z
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<OL> <LI>Ensure that you're running the program from the <STRONG>Applications</STRONG> folder, not from a mounted virtual drive or CD.</LI> <LI>Wireless connections can be problematic. We recommend updating over a wired, broadband connection. <UL> <LI>If you don't have access to broadband, try restarting your wireless router.</LI> </UL></LI> <LI>Empty the Trash.</LI> <LI><A href="https://ttlc.intuit.com/community/updating/help/why-does-turbotax-for-mac-keep-saying-there-are-updates-when-i-check-for-updates/00/26298" target="_blank">Force the update</A> to download and install.</LI> <LI>If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order. <UL> <LI>Wait a minute or two, then your modem back on.</LI> <LI>Wait another minute, then turn your router back on.</LI> <LI>Once your router is back up, turn your computer back on and try updating again.</LI> </UL></LI> </OL> <P>If you still have problems after going through all these troubleshooting tips, <A href="https://support.turbotax.intuit.com/contact/" target="_blank">contact us</A> for help.</P> <DIV class="ISH_suggestedInformation"> <H2>Related Information:</H2> <UL> <LI> <A href="https://ttlc.intuit.com/community/updating/help/why-does-turbotax-for-mac-keep-saying-there-are-updates-when-i-check-for-updates/00/26298" target="_blank">Why does TurboTax for Mac keep saying there are updates when I check for updates?</A> </LI> <LI> <A href="https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/00/26038" target="_blank">How do I update my TurboTax CD/Download software program?</A> </LI> </UL> </DIV>
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Ensure that you're running the program from the Applications folder, not from a mounted virtual drive or CD. Wireless connections can be problematic. We recommend updating over a wired, broadband connection. If you don't have access to broadband, try restarting your wireless router. Empty the Trash. Force the update to download and install. If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order. Wait a minute or two, then your modem back on. Wait another minute, then turn your router back on. Once your router is back up, turn your computer back on and try updating again. If you still have problems after going through all these troubleshooting tips, contact us for help. Related Information: Why does TurboTax for Mac keep saying there are updates when I check for updates? How do I update my TurboTax CD/Download software program? Related Information: Why does TurboTax for Mac keep saying there are updates when I check for updates?
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