All Credit cards posts

Couldn't make payment for tax return amendment

linsc530 — Fri, 10 Apr 2026 22:53:42 GMT

For my 2024 return, I missed non-resident CA state return and the corresponding credit in MA state return, so I need an amendment. However, I couldn't make payment to proceed filling online and I've confirmed it's not some payment issue at my end. I noticed that it shows ready-to-file but not ready-to-efile for CA state return. Is it because turbotax can't e-file amendment online for a new state return after that year's return deadline?

Re: I cannot select the "12" when entering the month from the drop down on my credit card date

NicolleR1 — Sun, 08 Feb 2026 21:19:06 GMT

If you still have the issue you can see instructions in this link: How to resolve problem payment

@CatinaT1

If you haven't fixed the problem, you should contact one of our representatives:

TurboTax Phone Number

I cannot select the "12" when entering the month from the drop down on my credit card date

heforry — Sat, 07 Feb 2026 21:18:30 GMT

Whoops! We hit a snag loading your data. Please try again.

almucha — Tue, 20 Jan 2026 19:47:23 GMT

I'm trying to update my payment method for my Advantage membership and it keeps giving me that error. It continues to say "Your payment method requires attention. There was an issue with processing your payment. Please update your payment method below." How do I resolve this issue?

Re: credit card not accepted for $25 state e-flle fee

NickinArizona2 — Sat, 11 Oct 2025 19:04:46 GMT

I have what appears to be the same problem; however, I get a Hmm... we hit a snag window first.

I don't think it even looks at the account profile's credit cards, as it does not ask which one I want to use.

Re: TT Newuser Test

husem — Wed, 27 Aug 2025 17:52:59 GMT

test3

TT Newuser Test

husem — Wed, 27 Aug 2025 17:51:46 GMT

I am a test user

Re: Can I delete my credit card information in my account?

shongklp — Wed, 04 Jun 2025 00:18:58 GMT

I mean shipping billing address

Re: Can I delete my credit card information in my account?

shongklp — Wed, 04 Jun 2025 00:18:15 GMT

I want to delete my credit card information (I put in when I pay) in my account.

Re: Credit Card Balance

gxt1 — Sun, 13 Oct 2024 16:53:16 GMT

From the outside looking in that seems kind of impossible, money spent and paid back have to balance, at least at some point.

If you look on-line at the list of transactions and payments, does it appear to be correct. Normally the only things missing from the running balance are payments that haven't posted yet, or purchases that have been logged but not cleared, so they don't add to the negative balance.

It would be a little bit of a pain but you can always put the payments and purchases in a spreadsheet and compare them to what you see on-line.

Another alternative would be to let that credit card rest for a month, only use one of the others. If you go through a month without making any purchases on that card, at the end of the next billing cycle it has to display a correct balance (or it's time to have a conversation with the credit card company).

I normally try to keep a small positive balance, there is no way I can miss a payment and get charged a penalty or interest that way. I make frequent payments throughout the month as I make purchases, which provides me with the security of a credit card but I treat it like a debit card. Things change though, one of my credit card companies will return any positive balance after a certain number of billing cycles (I get a check for a couple of dollars) so I have to keep an eye on that to keep the slightly positive balance. I haven't paid interest or a penalty since 1985 and that one was planned (new fridge, had to carry a balance for two months).

Re: Credit Card Balance

leolucasss — Mon, 30 Sep 2024 22:02:16 GMT

Hello

Hello! It appears that there might be a problem with the way your system is classifying or displaying the balance. You may want to make sure that the transaction type or account type is configured properly for that particular card. This can occasionally be resolved by switching the transaction sign (credit vs. debit) in your settings. If it continues, you might want to contact the support staff for your financial software.

Regards

Leo Lucas

[removed]

Filed on web for free but premium fees talen out of my return . . .

Austen335 — Wed, 11 Feb 2026 09:50:10 GMT

Couldnt get premium to go away on phone app. So I filed with free on web and everything seemed FREE as it should be for someone with 2 w-2's . Then a week later recieve a premium receipt with entire different order number with the fees costing over half of my refund and have tried everything to get my money back from intuit turbo tax .. I've been told it'll be back on card that I received the return on in 3 business days. Then nothing. Then called again to be told 10 business days and dealing with a guy who was rude and didn't even check my file to see what was happening. Now 3 refund requestes laster I've gotten denied immediately and now waiting over a week for nothing but some email that says track my refund request and so I tried that and it gets me no tracking . I'm at witts end with this. My first receipt with order number is $0.00 .. I had 2 w-2s why would I need premium services for 2 stinking w-2's??!!?? Then to have under half of my federal show up in my bank like hey thanks for using turbo tax free edition . This is the last time ugh. Somebody for the love of GOD refund this mistake .

Re: Can I delete my credit card information in my account?

VolvoGirl — Thu, 18 Apr 2024 04:54:47 GMT

Authorized Sellers
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-turbotax-programs/L1yYfitCw_US_en_US?uid=lv4rnzmq

Re: Can I delete my credit card information in my account?

VolvoGirl — Thu, 18 Apr 2024 04:52:47 GMT

Nothing has changed. You can still buy Turbo Tax directly from them, either the CD or Download. You can buy the Download from places like Costco, Sams, Amazon, Best Buy, Walmart, etc. Just about anywhere.

You can buy the Desktop CD or the Download program here,
https://turbotax.intuit.com/personal-taxes/cd-download

Or you can use the Online web version. Start a Online return here. Sign up and start a new account.
https://turbotax.intuit.com/personal-taxes/online

Re: Can I delete my credit card information in my account?

perfectplumbingdonohue — Thu, 18 Apr 2024 04:47:54 GMT

Years ago I loved turbotax. Now I'm told I would have to go to a store to buy it. It used to be mailed to my office. Now I'm told I will have to go to a store to buy it. Unfortunately I have had an accident and cannot go anywhere. New process should be number one on your web site. Very sorry you have changed what was a perfect service.

Re: turbotax charges

xmasbaby0 — Sat, 06 Apr 2024 20:46:39 GMT

You have not asked a question.

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :

turbotax charges

mpwcarter — Wed, 11 Feb 2026 08:57:10 GMT

Re: credit card not accepted for $25 state e-flle fee

xmasbaby0 — Sat, 30 Mar 2024 15:12:33 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

credit card not accepted for $25 state e-flle fee

rsylla16 — Wed, 11 Feb 2026 04:59:00 GMT

I have had this problem with TurboTax for several years now. I finish my taxes and am ready to e-file, and--this year--TurboTax says there is a problem with two credit cards I tried to use to pay the $25 state e-filing fee. The problem is not with the credit card issuers; they inform me that TurboTax did not contact them to authorize a payment. My profile at TurboTax must have a software glitch that doen't accept my credit cards. Last year, after several calls and long waits, someone at TurboTax found an alternative way for me to pay the e-file state charge. Can you help me this year? If you won't accept perfectly good credit cards from me, please offer me an alternative way paying you to e-file my state (NH) return this year. And please try to fix your software so that I will not have this problem every year. It is quite frustrating. One way to fix it would be to offer a version of the desktop TurboTax software that includes "free" state e-filing as well as "free" federal e-filing.

Re: Paying with foreign card

xmasbaby0 — Sat, 30 Mar 2024 12:18:33 GMT

https://ttlc.intuit.com/community/payments/help/what-forms-of-payment-does-turbotax-online-accept/00/26079