All Install on Mac and Windows posts

Re: required activation code everytime I open

VolvoGirl — Tue, 09 Jun 2020 14:52:31 GMT

Turbo Tax asks for the License Code each time you start
https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every-launch/00/960924

required activation code everytime I open

monique47965 — Tue, 09 Jun 2020 14:47:46 GMT

This just started happening:

I go to open turbo tax and it says needs to update. I agree and then it asks for activation code.

Turbo tax says you can use activation code up to 5 times however its been more than 5 times now and it won't allow me in.

I googled and the notes I found were a glitch, resolve by turning off firewalls, rebooting modem, restart program and none of this has worked.

Any suggestion on who I can contact, I need to get into my account and finish my taxes.

Re: Mac will not open TurboTax 2019.

macuser_22 — Sat, 06 Jun 2020 18:16:45 GMT

if you get the message "TurboTax cannot be opened because Apple cannot check it for malicious software" then that is caused by the Apple "Gatekeeper" introduced with OS X 10.15 (Catalina).

That has nothing to do with TurboTax and will happen for any application not purchased from the Apple Store.

See this Apple article on this: https://support.apple.com/en-us/HT202491

And this TurboTax help article: https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

For older Mac systems when TurboTax will not open.
See:

Be sure that System Preferences -> Security & Privacy -> General -> Allow apps downloaded from App Store and identified developers is checked.

Go to the Applications folder and select the TurboTax application in the Finder and right click with the mouse (or control click) ans select the top "open". That should force the first open. After that it should open normally.

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

Mac will not open TurboTax 2019.

fitz74 — Sat, 06 Jun 2020 17:06:33 GMT

I purchased TurboTax Deluxe 2019 and I am getting an error message window that that states the following: "TurboTax Deluxe 2019" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

reinstall download

bbowers145 — Sat, 06 Jun 2020 15:21:27 GMT

How do I reintall my download version of Turbo Tax Deluxe?

Turbo Tax Premier download

ccadigan — Sat, 06 Jun 2020 11:39:00 GMT

I purchased 2019 Premier from a third party months ago online. Did the download, install and filed one return. My Win10 system went down this week and I need to reload Win 10. I need the Intuit link to download the software to file another return but can't find the link on Inuit's site since I didn't buy it direct. I have my software key.

I Mac computer

karenbaz — Fri, 05 Jun 2020 20:19:13 GMT

I purchased a CD for Windows, but would like to install to Mac computer. is this possible?

Turbotax 2019 Home download

MikeTurnerCPA — Wed, 03 Jun 2020 18:33:41 GMT

I downloaded this program, installed, and used this on my 3rd computer (5 licensed) and after doing my taxes I saved the program, before finishing. Now it won't let me open the program and asks for the activation code which I entered, but it says loaded on too many computers... which is not the case. HELP?

download

Rosinante1966 — Mon, 14 Sep 2020 14:40:08 GMT

o CD drive how do I start ? Where do you find the download to start. Mac OS For christ sakes how [removed] hard is this ? Really pissed. Can't find a simple button that says "Download Turbotax"for mac. **bleep** thing is becomming as hard as doing my taxes by hand. Please don't say go to "Installturbotax.com" I did and its so confusing and frustrating.

Re: License code not working

DoninGA — Fri, 03 Jan 2020 14:09:59 GMT

See this TurboTax support FAQ if your license code is not working - https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966

Re: TurboTax deluxe

kburgos — Fri, 03 Jan 2020 05:58:55 GMT

Yes. I bought the mac version. Thank you for the contact information

Re: TurboTax deluxe

VolvoGirl — Fri, 03 Jan 2020 04:32:38 GMT

Oh, did you buy the Mac version? You need to ask for the Windows version.

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: TurboTax deluxe

VolvoGirl — Fri, 03 Jan 2020 04:31:30 GMT

Yes. Just download it again to your computer the same way.

How to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

License code not working

zabukove — Fri, 03 Jan 2020 04:27:44 GMT

I just bought this software and the license code inside the package doesn't work.

Do I return it or is there another remedy?

TurboTax deluxe

kburgos — Fri, 03 Jan 2020 04:26:04 GMT

I paid and downloaded the Turbotax deluxe software on my IPad. I didn’t realize the program isn’t compatible with that device. Now I want to access that same program on my HP Laptop without having to buy the software twice. Is this possible?

Re: DVD not opening after install

xmasbaby0 — Fri, 03 Jan 2020 02:45:35 GMT

Your Mac does not meet the minimum system requirements for 2018 desktop software.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

Are you able to upgrade your OS?

DVD not opening after install

apizarro2013 — Fri, 03 Jan 2020 00:59:16 GMT

Hello,

I hope all is well, and happy new year. I am trying to download and open my TurboTax Home & Business 2018 disk. (yes, 2018) I get the screen where it asks me to Copy Turbo Tax to the application. It appears to download and then I go into my computer applications and it tells me TurboTax cannot be opened.

OX S 10.10.1 is what my computer tells me I have. Are you able to help me get this working on my computer?

Thank you so much!

Re: I need access to my 2015 return - the file on my Mac keeps crashing

DoninGA — Fri, 03 Jan 2020 00:17:32 GMT

If you are trying to open a 2015 tax data file, which will have a file extension of .tax2015, that file can only be opened by the 2015 TurboTax software installed on your computer. If the file is a PDF it can be opened by any compatible PDF viewer, such as Adobe Reader.

If you used the TurboTax online editions to complete the 2015 tax return -

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

I need access to my 2015 return - the file on my Mac keeps crashing

gotham2112 — Fri, 03 Jan 2020 00:04:29 GMT

Please help!

Re: How to remove license from a computer?

MonicaM — Mon, 16 Dec 2019 17:02:10 GMT

@drubeck,

Once you install and activate TurboTax on a computer, you cannot "reclaim" that installation, even if you no longer have the computer. If you are having trouble activating your software, and you have not used all 5 of your activations, please contact support during regular business hours or via Facebook or Twitter.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632