All Security posts

Identity for credit karma account

Amyandanna2017 — Tue, 08 Feb 2022 22:32:01 GMT

I'm having trouble verifying my identity with my license picture is fuzzy or cant read barcode

Your 2019 tax return was accessed.

oberlin01 — Thu, 23 Jan 2020 01:09:28 GMT

I received a very ambiguous email stating that my account was accessed not too long after I filed my taxes. At the time the email stated access was established (7: 37PM) I was not logged into my account. As instructed, I called the phone number where the representative was unfortunately ill prepared to address the issue. Please let me know if this email was prompted by actions from TurboTax internally or if my account has been compromised.

Your 2019 tax return was accessed.

If you made this update, there is nothing more to do. If you did not make this update, we recommend you contact TurboTax Support at [phone number removed].

Thanks,
The TurboTax Team

What is my signature ID?

TurboTax Help — Tue, 04 Jan 2022 17:38:47 GMT

Your signature ID (also called a self-select PIN) is a random 5-digit number you entered last year, right before you transmitted your return. You can use it to verify your identity on this year's return. It's not the 5-digit e-filing PIN you may have gotten from the IRS last year, unless you chose to use the same 5 digits as your signature ID (which is perfectly fine). We don't store your signature ID in your account and it's not on your printouts. Hopefully, you memorized it, wrote it down, or took a screenshot of it. If you forgot last year's signature ID, you'll need to provide your 2020 AGI for verification purposes. You'll be able to use this year's signature ID to verify next year's return, so make sure you record it. Related Information: Where do I find my document number so that I can e-file my New York return? Why are you asking for my driver’s license or state ID? What is QuickBooks Self-Employed?

How can I check the activity in my TurboTax account?

TurboTax Help — Fri, 14 Jan 2022 19:03:42 GMT

The Account Activity page lists events related to your account. You’ll find details on when your account was accessed and what device was used, along with any emails from us with the reason we sent them. To review your Account Activity page, follow these steps: Log into your TurboTax account. Select Intuit Account from the menu bar. Underneath Sign In & Security, find the Account Activity line and select the arrow to access your account activity history. If you notice any suspicious activity, select Change your password from the Account Activity history screen or go back to Sign in & Security and go to Password line. Select the arrow to update your password. Changing your password makes sure you’re the only one that can access your account. For an additional layer of security, you can enable two-step verification. Related Information: Resetting the devices that can access your TurboTax account Where do I enter my service code? What if I forgot my User ID or password? What's Refund Advance? What is two-step verification? Related Information: Resetting the devices that can access your TurboTax account What is two-step verification?

I got an email about having changed my password or phone number but I'm not sure it's real

TurboTax Help — Wed, 12 Jan 2022 23:02:06 GMT

If you're worried about an email you received from us being fake or someone having hacked your account, there's an easy way to make sure. You can check your account activity, which records most events related to your account's security (such as when you signed in or changed things like your password or phone number). To do this: Sign in to your TurboTax account Select Intuit Account in the lower left corner In the Manage your account section, select Sign In & Security Select Account activity to view all events related to your account An email from us is marked with a small envelope icon and gives the reason we sent it. Related Information: Account Recovery Request for your TurboTax Account How do I change my TurboTax account email? Avoid phishing scams and spoofed sites FAQ - Account Creation What to do if you suspect tax-related identity theft

How do you verify my identity by phone?

TurboTax Help — Wed, 19 Jan 2022 00:38:29 GMT

The security of your account is very important to us and we want to make sure you’re the only person who has access. To verify your identity, we send a code to your phone by using the billing information from your phone service provider. Your mobile number must be registered to your name and address for this to work. We unfortunately can't verify your identity by phone if: Your mobile phone is registered to your work. Your phone number is registered to a family plan. You’re using a landline. You’re using a prepaid phone, VoIP, or pay-as-you-go phone. Related Information: What if I lose my phone after verifying my identity? What is the TurboTax phone number? How do I contact TurboTax? What is two-step verification?

I received an email about using different TurboTax accounts

TurboTax Help — Fri, 14 Jan 2022 18:53:52 GMT

TurboTax is committed to protecting your personal info. If we detect that certain types of your info are being used in more than one account, we’ll notify you to make sure that you recognize the activity. We recommend using the same account each year so your info can be automatically transferred to your new return, saving you the time and hassle of data entry. Here are some of the reasons you may have received this email: You have used TurboTax in the past and are using a different account this year. This can include moving from our CD/download product to our online product. You changed your filing status from last year and, for that reason, are filing with a different TurboTax account this year. You have created multiple TurboTax accounts this year or in prior years. You file as Married Filing Separately, with you and your spouse having different TurboTax accounts. You have filed for dependents, or another family member, in the past and the email is referring to their personal info. If you haven't taken any of the actions noted above, it may indicate that someone is trying to use your info to file a tax return. Please contact us and one of our agents will assist you. Learn more about how TurboTax safeguards your data. Related Information: What if I forgot my User ID or passwo...

What if I lose my phone after verifying my identity?

TurboTax Help — Tue, 18 Jan 2022 22:28:29 GMT

You can: Choose Confirm my account a different way and follow the on-screen prompts. Check your cell carrier's website. There may be a way to check your text messages online. Contact us and one of our support representatives will be able to assist you. You'll be asked to verify your identity as part of our security to ensure your account remains safe. Related Information: What is two-step verification? How do I enable or disable the two-step verification feature in TurboTax? How do I use Google Authenticator with the TurboTax two-step verification feature?

How do I enable or disable the two-step verification feature in TurboTax?

TurboTax Help — Wed, 12 Jan 2022 22:51:19 GMT

On laptops and desktop computers: Sign in to your TurboTax account, if you're not already signed in From the left-hand menu, select Intuit Account On the Welcome! screen, select Sign in & security On the next screen, select Two-step verification and follow the instructions to enable or disable as desired The TurboTax mobile app does not support two-step verification and cannot be used to enable or disable two-step verification. Related Information: What is two-step verification? What if I lose my phone after verifying my identity? How do I use Google Authenticator with the TurboTax two-step verification feature?

How do I use Google Authenticator with the TurboTax two-step verification feature?

TurboTax Help — Tue, 11 Jan 2022 00:45:40 GMT

After you set up two-step verification in TurboTax, you can use the Google Authenticator app to create your verification codes. Get the iPhone version at the App Store or the Android version through Google Play. Sign in to TurboTax and select Intuit Account in the left menu. Select Sign in & security. Select Two-step verification. Turn on two-step verification if you haven't already. Select Turn on Authenticator app and follow the instructions. To disable Google Authenticator, disable the two-step verification feature. Related Information: How do I enable or disable the two-step verification feature in TurboTax? What is two-step verification? What if I lose my phone after verifying my identity?

What is two-step verification?

TurboTax Help — Fri, 14 Jan 2022 20:48:56 GMT

Two-step verification (a.k.a. two-factor authentication, multi-factor authentication, or MFA) is a financial industry standard in which a user is required to provide additional verification after signing in. Often a verification code is provided to the user via text message or automated phone call. Any time you sign in to an existing TurboTax account on an unrecognized computer or device, we'll ask you to verify your identity first. For an additional layer of security, you can enable the verification feature each time you sign in with our two-step verification feature or the Google Authenticator app. We call this opt-in two-step verification. If you later disable of this feature, we'll still ask you to verify the first time you sign in on an unrecognized device. When you set up two-step verification, we may ask you some questions to confirm your identity. We know these questions might be a little personal, but we take your privacy seriously and want to make sure that it's really you. Related Information: How do I enable or disable the two-step verification feature in TurboTax? How do I use Google Authenticator with the TurboTax two-step verification feature? What if I lose my phone after verifying my identity?

What if I'm having trouble with my filing verification code?

TurboTax Help — Thu, 27 Jan 2022 20:22:47 GMT

You should receive a verification code in five minutes or less. You’ll need to verify your email address before you can file your taxes. I didn’t get my code Check the email address on the Next, let's verify your email screen. If your email address is correct, check your spam or junk folders. I want to get the email at a different address You can update your email address. Select Not your current email address? Select Account settings On the Intuit Account screen, update your email address under Sign in & security Return to the File section and select Start next to Step 3 Your new email address will be listed on the verification code page and you’ll receive another verification code at that address. My code isn't working Select Resend verification code to request another code Leave the TurboTax window open as closing it will invalidate the code Open another tab or window or use a different browser to check your email for the code If you're using a mobile device, it's okay to open your email app or another tab in your browser. Just keep TurboTax open in the background and return when you've got your code I still need help Contact us to get additional assistance. Why can't I get this code on my phone? We're required by the IRS to verify your email before you e-file. Related Info...

How Account Verification works

TurboTax Help — Tue, 01 Feb 2022 21:32:17 GMT

https://youtu.be/XsnIAtFSx2s When you sign into your account, we ask specific questions about you that only you should have the answers to. Why are you asking these questions? We work hard to safeguard your information so you can file your taxes confidently. The questions we ask help ensure the security of your account. What do you do with my info? We use the information you provide to verify your identity. We don’t share, sell, or use this info for any other purpose without your consent. Is my data safe with you? We protect your information by encrypting it while it’s in transit and when it’s stored in our system. Related Information: Message: Oops! No match found. Make sure you are using the information for the primary taxpayer... Request to access your TurboTax Account What's the difference between an Intuit account and a TurboTax account?

How to create a strong password for your online TurboTax account

TurboTax Help — Wed, 19 Jan 2022 02:05:04 GMT

To protect your sensitive information, your TurboTax account password must be at least 8 characters long (32 characters maximum). Your password must include all of the following: Upper-case character Lower-case character Number Symbol The more you combine them, the stronger your password will be. Tips Use a different password for each online account. Using the same password for multiple accounts puts them all at risk if one is hacked. Create a password that is hard to guess, but easy to remember. Use syllables or acronyms to create your password. For example, four score and seven years ago could become fsasya, 4s&7ya, or foSCanSeYeAG. Don't use numerical or alphabetical sequences such as 123456 or abcdef. Don't use names or special dates in your password. This keeps your password from being easily guessed. Use a password manager to securely store your password. You can find some good ones on the Internet at low cost or even for free. Never share your password with others or write them down. If there's ever any activity on your account you need to know about, we'll contact you via email. Related Information: What is two-step verification?

What to do if you suspect tax-related identity theft

TurboTax Help — Thu, 20 Jan 2022 16:31:33 GMT

The privacy and security of your tax information is as important to us as it is to you. We take these concerns very seriously. If you believe you have been a victim of tax-related identity theft, contact us right away. You will also want to: Most importantly, follow the IRS procedures for reporting a fraudulent return Monitor your credit reports through TransUnion, Equifax, and Experian for any suspicious activity File a police report with your local law enforcement agency File a complaint with the Federal Trade Commission (FTC) at Identitytheft.gov or the FTC Identity Theft Hotline at 1-877-438-4338 or TTY 1-866-653-4261 If your Social Security number is compromised and you know or suspect you are a victim of tax-related identity theft, take these additional steps: Respond immediately to any IRS notice; call the number provided Complete IRS Form 14039, Identity Theft Affidavit and print and mail or fax according to the instructions Continue to pay your taxes and file your tax return, even if you must do so by paper Additional Resources The IRS has a host of useful information and resources on tax-related identity theft: A special section at IRS.gov dedicated to identity theft issues, including YouTube videos, tips for taxpayers, and an assistance guide For victims, the inform...