All Managing your account posts

Re: Over time I ended up with 3 accounts I would like to deactive the old ones.

RickG — Fri, 13 Dec 2019 17:01:52 GMT

Hello @duckworthlwd,

This question was previously answered by one of our SuperUsers. Follow the link below for more information.

https://ttlc.intuit.com/community/taxes/discussion/i-want-to-delete-my-account/00/836093#M328486

Re: Change of password

Anonymous_ — Fri, 13 Dec 2019 16:23:44 GMT

Please refer to the following TurboTax Help article:

https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/00/26157

If you are still having issues, contact Support (link below) during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Change of password

1101dee — Fri, 13 Dec 2019 15:40:40 GMT

I cannot get the login to acknowledge I do not remember my password. Can you help me reset it?

Over time I ended up with 3 accounts I would like to deactive the old ones.

duckworthlwd — Thu, 12 Dec 2019 18:48:51 GMT

Re: 2017 tax returns

DoninGA — Thu, 12 Dec 2019 18:19:15 GMT

If you purchased the TurboTax 2017 software from TurboTax as a download then you only need to sign onto your download account and download the 2017 installation file - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=downloads

Or if you paid for one of the TurboTax 2017 online editions, the 2017 online edition was permanently closed after October 15, 2018.

If you downloaded the software then see this TurboTax support FAQ for locating the download using Windows - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/01/25572

If you downloaded the software then see this TurboTax support FAQ for locating the download using a Mac - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-mac-software-download/00/25584

2017 tax returns

fishin1time — Thu, 12 Dec 2019 18:07:06 GMT

I bought the 2017 tax return package. the money came out of my account. However Iam unable to use or even fined it. i have looked at the start menu and found my 2016 returns. witch i believe i somehow started over.

How do I make sure I'm in the right TurboTax account?

TurboTax Help — Tue, 27 Jul 2021 09:48:58 GMT

To make sure you're in the right TurboTax account, you have to use the same user ID every year. Just using the same email isn't enough since an email can be connected with several user IDs and accounts. If you need to find an account, our account recovery tool can help you find your User ID or password. Related Information: Forgot your TurboTax Online User ID or password? Account Recovery Request for your TurboTax Account Can I deposit my tax refund into someone else's account?

I'm not getting a verification code from Intuit on my phone

TurboTax Help — Tue, 18 Jan 2022 22:45:14 GMT

If you’re trying to sign into your account and expected, but didn’t receive, a verification code on your phone, make sure your: Phone number is correct. In some cases, we’ll tell you the number (or the last digits) we’re sending the verification code to Phone can receive SMS. You can sometimes experience delays if you are roaming or in an area with poor reception Phone plan includes SMS messages Phone plan allows you to receive messages from five-digit numbers. Even if you can receive SMS from friends and family, your plan may not allow you to receive SMS from companies like Intuit that use short codes to send you messages. Contact your mobile phone provider and ask if your plan allows you to receive SMS from short codes. If this functionality is disabled, ask your provider to turn it on so you can receive verification codes from Intuit If you've checked all these things and everything checks out, but you're still not receiving a code: Try another method of getting into your account Request another code after a few minutes Contact us to get additional help accessing your account Related Information: Account Recovery Request for your TurboTax Account Sign in is temporarily locked How do I get a verification code if the email address is wrong? Error 1921: "Service 'Intuit Update...

How do I update a declined credit card for a TurboTax Advantage order?

TurboTax Help — Mon, 24 Jan 2022 23:00:48 GMT

Before you begin, have your "declined payment" email handy. Start by looking up your order at our Check Your Order Status page. Enter the info requested on the declined payment email, then select Update. Enter your TurboTax Advantage login info if requested. Now update your billing info. Your order should now be complete. If you need to confirm or update the credit card info on file with your subscription: Sign in to your TurboTax Advantage account. Once you've signed in, select Billing and shipping info, then the TurboTax Advantage info radio button. Select Edit to confirm or update your payment, billing, or shipping address. Related Information: How do I update or confirm the info in my TurboTax Advantage account? How do I cancel my TurboTax Advantage subscription? Related Information: How do I update or confirm the info in my TurboTax Advantage account? How do I cancel my TurboTax Advantage subscription?

How can I pay my TurboTax Online fees?

TurboTax Help — Mon, 10 Jan 2022 23:00:21 GMT

To pay for TurboTax: Open or continue your return. Select File in the left menu and then select Start next to Step 1 Review your order. Select View payment options. Select Pay with credit card (or Pay with federal refund, if that option is available) to make your payment. Because paying for your TurboTax Online fees is separate from e-filing your return, you can pay at any time prior to filing your return. Related Information: What forms of payment does TurboTax Online accept? What can I do to reduce my fees? Why am I being charged for TurboTax Free Edition? How do I clear and start over in TurboTax Online? Can I downgrade to a lower-priced version of TurboTax Online?

Why isn't my Lyft discount being applied to my TurboTax account?

TurboTax Help — Wed, 12 Jan 2022 19:07:00 GMT

If you signed into TurboTax through the TurboTax website instead of through your Lyft driver dashboard, you won’t see your Lyft discount applied to your TurboTax account. Important: Always access TurboTax from your Lyft driver dashboard. You can access TurboTax by selecting Tax Information or Accelerate Rewards pages in your driver dashboard. Do not go directly to the TurboTax website to access your tax return. This applies whether you are starting your tax return for the first time, continuing your tax return in TurboTax, or filing your tax return in TurboTax. Starting on your Lyft driver dashboard ensures you'll get the Lyft discount on your TurboTax return. When Visiting TurboTax for the first time from your Lyft Dashboard If you are accessing from the Tax Information page, select the Get started now button on the TurboTax offer banner at the top of the page. If you are accessing from the Accelerate Rewards page, select the TurboTax offer and then select the Redeem reward button. Once you’ve accessed TurboTax from your Lyft driver dashboard, select TurboTax Self-Employed or TurboTax Self-Employed Live as the version of TurboTax to use for your tax return. You’ll be asked to set up a user ID and password before you can start your return. If You See a Charge for TurboTax When...

Can I merge my Intuit accounts?

TurboTax Help — Wed, 19 Jan 2022 00:39:16 GMT

We protect your Intuit Account with the latest technology for privacy and security. Unfortunately, this doesn’t allow a safe and secure way to merge multiple accounts. It’s best to use the same Intuit Account when you use TurboTax each year and to use the same user ID and password for all experiences on the Intuit Platform, including TurboTax, Mint, and QuickBooks Self-Employed. This helps our products work better for you, and keeps all your info safe in one account. Related Information: How many Intuit accounts do I have with TurboTax? I received an email about using different TurboTax accounts Can I merge my Intuit accounts?

What's the difference between an Intuit account and a TurboTax account?

TurboTax Help — Tue, 25 Jan 2022 00:57:42 GMT

When you create an account to use TurboTax, you're actually creating an Intuit account. You can use this account to access all of Intuit’s products including TurboTax, Mint, and QuickBooks with the same User ID and password. When you update anything in your account info, it's automatically updated across all Intuit products you use. For more info, see our frequently asked questions about Intuit accounts. Related Information: What are the advantages of the TurboTax CD/Download software over the Online version? Where do I enter an IRA rollover? What's the difference between TurboTax Online and the TurboTax CD/Download?

How do I access QuickBooks Self-Employed?

TurboTax Help — Wed, 05 Jan 2022 22:02:13 GMT

There are two different ways you can access and use QuickBooks Self-Employed: On the web or on your mobile device. Signing up with QuickBooks Self-Employed gives you access to both, and all information you enter appears on all devices. The mobile app gives you access to additional features like swiping categorization and snap and store receipt management. Web browser: access QuickBooks Self-Employed here. Mobile app: download from the Apple or Google Play store. To export your QuickBooks Self-Employed information to TurboTax Self-Employed, follow these instructions. Related Information: What is QuickBooks Self-Employed? How do I access TurboTax Self-Employed when I’m ready to export my Quickbooks Self-Employed tax info?

Why should I switch accounts?

TurboTax Help — Mon, 24 Jan 2022 22:54:25 GMT

While there are several reasons why switching accounts could become necessary — such as repeated, unsuccessful attempts to reactivate an account that just simply can't be recovered — in general, it's usually recommended to stay with your current account. We recommend staying with the account that has your most current info because: Your most current account has all of your info from last year, so you don't have to re-enter it again Your most current account has last year's adjusted gross income, a number that the IRS requires to file your taxes You may still be able to use benefits you paid for last year (like access to prior year returns and phone support) Related Information: How do I save my TurboTax Online return as a tax data file? How do I print and mail my return in TurboTax Online? How to install TurboTax on Windows I bought the CD, but my computer doesn't have a CD drive Related Information: How do I find last year's AGI?

Why can't I find Tools in my account?

TurboTax Help — Fri, 15 Apr 2022 00:02:43 GMT

You can only access the Tools menu if you're signed in to your TurboTax Online account, and you have your tax return open. Follow the steps below to find the Tools menu. Sign in to your TurboTax Online account. This takes you to your Tax Home Open your return by selecting Continue or Pick up where you left off in the progress tracker If you’ve already filed your return: from your Tax Home, scroll down to Your tax returns & documents. Select Add a state to open your return From here, you can select Tax Tools in the left menu Select Tools Related Information: Where is the Tools menu? How do I send my QuickBooks Self-Employed tax information to TurboTax? How do I remove Pay With My Refund fees in TurboTax Online and change my payment method?

Request to access your TurboTax Account

TurboTax Help — Tue, 18 Jan 2022 22:35:17 GMT

If you've forgotten your User ID or password, you can try our account recovery process. You may be able to sign in to your account by simply providing your phone number on file. No longer have access to your email address or phone number and can't access your account? Update your info with the form below. We'll process your request during our regular business hours (8 AM–5 PM PT, Monday–Friday). If you submit after hours, we'll process it the next morning. For your security, only you can make changes to your TurboTax account. Our phone support team doesn't have access to update or modify your account information. Be sure to fill out every field exactly as it appears on your account. Before you submit—have you tried recovering your account with your phone number? It's the most successful way to recover your account. ? Related Information: Account Recovery Request for your TurboTax Account What is the TurboTax phone number? Creating an account Message: Oops! No match found. Make sure you are using the information for the primary taxpayer... Why are you asking for my personal info?

How do I sign in to IDnotify?

TurboTax Help — Fri, 14 Jan 2022 20:55:49 GMT

If you purchased MAX benefits or Premium Services, look for one or more email communications from IDnotify. Open the link in the email to sign in to your account. Related Information: Is there a monthly fee for IDnotify coverage in MAX Benefits? How do I cancel my IDnotify services? Who is IDnotify and what is their relationship to TurboTax? How do I access my MAX benefits? Can I downgrade to a lower-priced version of TurboTax Online?

TurboTax Reactivation Request

TurboTax Help — Wed, 26 Jan 2022 19:28:10 GMT

You recently contacted TurboTax Customer Care and requested your account to be reactivated. Fill out the form below with the nine-digit case number you were provided in the email and attach a copy of the photo ID. The security team will then be able to process the request. Related Information: Resetting the devices that can access your TurboTax account Account Deactivation: Verify Your Identity

Removing your phone number from your account

TurboTax Help — Tue, 18 Jan 2022 22:33:24 GMT

You can choose to remove your phone number from your account at any time. However, removing your phone number isn't recommended (unless you no longer have access to it) for the following reasons: Your phone number is used to keep your account safe. Whenever there is a suspicious sign in, your phone will be used to prove your identity. Removing it may make your account more vulnerable. If your account has 2-step verification turned on, removing your phone number will turn off 2-step verification and remove this layer of protection from you account. Intuit only uses your phone for security purposes and never shares it with other parties without your consent. If you recently changed your phone number, consider updating your phone number on file instead. Related Information: What is the TurboTax phone number? Creating an account TurboTax Reactivation Request Request to access your TurboTax Account What is two-step verification?