Managing your account topics

Change of password

1101dee — Fri, 13 Dec 2019 15:40:40 GMT

I cannot get the login to acknowledge I do not remember my password. Can you help me reset it?

Over time I ended up with 3 accounts I would like to deactive the old ones.

duckworthlwd — Thu, 12 Dec 2019 18:48:51 GMT

2017 tax returns

fishin1time — Thu, 12 Dec 2019 18:07:06 GMT

I bought the 2017 tax return package. the money came out of my account. However Iam unable to use or even fined it. i have looked at the start menu and found my 2016 returns. witch i believe i somehow started over.

How many Intuit accounts do I have with TurboTax?

TurboTax Help — Tue, 11 Jan 2022 17:26:08 GMT

Here's how to view a list of your Intuit accounts: First, sign out of your account (otherwise, you'll be thrown into a loop in step 2) Go to our Let's get you signed in page Enter your email address, phone number, or user ID We'll send a code to either your email address or your phone. Enter the code we've sent you We'll show you a list of your accounts. Select the one you want to sign in to If you have multiple TurboTax accounts, pick one and stick with it when you do future tax returns. That way we can automatically transfer your tax info over year after year. It also makes accessing your prior-year returns much easier. Related Information: Can I merge my Intuit accounts? I bought the CD, but my computer doesn't have a CD drive I received an email about using different Intuit Accounts with TurboTax How do I start another return in TurboTax Online?

Can I merge my Intuit accounts?

TurboTax Help — Wed, 19 Jan 2022 00:39:16 GMT

We protect your Intuit Account with the latest technology for privacy and security. Unfortunately, this doesn’t allow a safe and secure way to merge multiple accounts. It’s best to use the same Intuit Account when you use TurboTax each year and to use the same user ID and password for all experiences on the Intuit Platform, including TurboTax, Mint, and QuickBooks Self-Employed. This helps our products work better for you, and keeps all your info safe in one account. Related Information: How many Intuit accounts do I have with TurboTax? I received an email about using different TurboTax accounts Can I merge my Intuit accounts?

How do I access QuickBooks Self-Employed?

TurboTax Help — Wed, 05 Jan 2022 22:02:13 GMT

There are two different ways you can access and use QuickBooks Self-Employed: On the web or on your mobile device. Signing up with QuickBooks Self-Employed gives you access to both, and all information you enter appears on all devices. The mobile app gives you access to additional features like swiping categorization and snap and store receipt management. Web browser: access QuickBooks Self-Employed here. Mobile app: download from the Apple or Google Play store. To export your QuickBooks Self-Employed information to TurboTax Self-Employed, follow these instructions. Related Information: What is QuickBooks Self-Employed? How do I access TurboTax Self-Employed when I’m ready to export my Quickbooks Self-Employed tax info?

Can I pay my TurboTax fees with a foreign credit or debit card?

TurboTax Help — Wed, 19 Jan 2022 19:46:03 GMT

No. For fee payment, we can only accept Visa, MasterCard, American Express, and Discover cards with a U.S. billing address. Another option is to pay your fees with your federal refund, also known as Pay With My Refund (charges may apply). Related Information: What forms of payment does TurboTax Online accept? Can I direct-deposit into a foreign or overseas account? Can I e-file with a foreign address?

Request to access your TurboTax Account

TurboTax Help — Tue, 18 Jan 2022 22:35:17 GMT

If you've forgotten your User ID or password, you can try our account recovery process. You may be able to sign in to your account by simply providing your phone number on file. No longer have access to your email address or phone number and can't access your account? Update your info with the form below. We'll process your request during our regular business hours (8 AM–5 PM PT, Monday–Friday). If you submit after hours, we'll process it the next morning. For your security, only you can make changes to your TurboTax account. Our phone support team doesn't have access to update or modify your account information. Be sure to fill out every field exactly as it appears on your account. Before you submit—have you tried recovering your account with your phone number? It's the most successful way to recover your account. ? Related Information: Account Recovery Request for your TurboTax Account What is the TurboTax phone number? Creating an account Message: Oops! No match found. Make sure you are using the information for the primary taxpayer... Why are you asking for my personal info?

TurboTax Reactivation Request

TurboTax Help — Wed, 26 Jan 2022 19:28:10 GMT

You recently contacted TurboTax Customer Care and requested your account to be reactivated. Fill out the form below with the nine-digit case number you were provided in the email and attach a copy of the photo ID. The security team will then be able to process the request. Related Information: Resetting the devices that can access your TurboTax account Account Deactivation: Verify Your Identity

How do I make sure I'm in the right TurboTax account?

TurboTax Help — Tue, 27 Jul 2021 09:48:58 GMT

To make sure you're in the right TurboTax account, you have to use the same user ID every year. Just using the same email isn't enough since an email can be connected with several user IDs and accounts. If you need to find an account, our account recovery tool can help you find your User ID or password. Related Information: Forgot your TurboTax Online User ID or password? Account Recovery Request for your TurboTax Account Can I deposit my tax refund into someone else's account?

Can I pay with my refund?

TurboTax Help — Fri, 11 Mar 2022 22:11:57 GMT

We offer the option to deduct your TurboTax fees from your federal (not state) refund. This option is called Pay With My Refund (also known as Refund Processing Service). To qualify for this payment option: Your federal refund must be sufficient to cover your TurboTax fees You'll need to e-file Your address cannot be foreign Form 8888 can't be on your return To pay with your refund: With your return open, select File from the side menu On the Just...more step screen, select Start or Revisit for the first step When asked How would you like to pay for TurboTax?, select Pay with Federal Refund Related Information: Why can't I deduct my TurboTax fees from my refund? What are my options for getting my state refund or for paying any state taxes I owe? Can I pay the TurboTax fee with my state refund? What is Refund Processing Service? Who provides Pay With My Refund?

What do I need to know about my Intuit Account?

TurboTax Help — Tue, 25 Jan 2022 02:14:31 GMT

What is an Intuit account? An Intuit account is the account you use to access any of Intuit’s products, including TurboTax, Mint, and QuickBooks, as well as future products Intuit may offer. You must have an Intuit account before you can access any Intuit products. Your account includes the User ID and password you provide to sign up and sign in, as well as the email address, phone number, and other contact information you provide. You can use the same User ID and password for every Intuit product you choose to use. Your Intuit account information will be accessible through any Intuit product you may use. When do I use my Intuit account? Use your Intuit account to sign up for any Intuit product and to sign in when you return. In some cases, we may ask you to enter your Intuit account User ID and password to access certain parts of our service, to take certain actions in our service, or to sync your account information. You’ll have access to your Intuit account information from any Intuit product you use. Am I signed up for all Intuit products when I create an Intuit account? No, you'll need to sign up separately when you first use an Intuit product you haven't used before. An Intuit account enables you to use the same User ID and password for fast and easy set up. What’s the b...

What if I forgot my User ID or password?

TurboTax Help — Wed, 05 Jan 2022 23:38:56 GMT

Follow these steps to sign in to your Intuit Account: Go to the account recovery page Enter one of the following: Phone number (recommended) Email address User ID Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device Once you're done, we'll either send you a code to help you recover your account, or give you a list of accounts associated with your info. If you’re still unable to recover your account, select Verify my account a different way on the Account Recovery page. We'll ask additional questions to verify your identity. Related Information: I forgot my password in the TurboTax CD/Download software How do I change my TurboTax account email? How to create a strong password for your online TurboTax account Account Recovery Request for your TurboTax Account How do I change my TurboTax login (user ID or password)?

Why can't I find Tools in my account?

TurboTax Help — Fri, 15 Apr 2022 00:02:43 GMT

You can only access the Tools menu if you're signed in to your TurboTax Online account, and you have your tax return open. Follow the steps below to find the Tools menu. Sign in to your TurboTax Online account. This takes you to your Tax Home Open your return by selecting Continue or Pick up where you left off in the progress tracker If you’ve already filed your return: from your Tax Home, scroll down to Your tax returns & documents. Select Add a state to open your return From here, you can select Tax Tools in the left menu Select Tools Related Information: Where is the Tools menu? How do I send my QuickBooks Self-Employed tax information to TurboTax? How do I remove Pay With My Refund fees in TurboTax Online and change my payment method?

Why isn't my Lyft discount being applied to my TurboTax account?

TurboTax Help — Wed, 12 Jan 2022 19:07:00 GMT

If you signed into TurboTax through the TurboTax website instead of through your Lyft driver dashboard, you won’t see your Lyft discount applied to your TurboTax account. Important: Always access TurboTax from your Lyft driver dashboard. You can access TurboTax by selecting Tax Information or Accelerate Rewards pages in your driver dashboard. Do not go directly to the TurboTax website to access your tax return. This applies whether you are starting your tax return for the first time, continuing your tax return in TurboTax, or filing your tax return in TurboTax. Starting on your Lyft driver dashboard ensures you'll get the Lyft discount on your TurboTax return. When Visiting TurboTax for the first time from your Lyft Dashboard If you are accessing from the Tax Information page, select the Get started now button on the TurboTax offer banner at the top of the page. If you are accessing from the Accelerate Rewards page, select the TurboTax offer and then select the Redeem reward button. Once you’ve accessed TurboTax from your Lyft driver dashboard, select TurboTax Self-Employed or TurboTax Self-Employed Live as the version of TurboTax to use for your tax return. You’ll be asked to set up a user ID and password before you can start your return. If You See a Charge for TurboTax When...

How can I pay my TurboTax Online fees?

TurboTax Help — Mon, 10 Jan 2022 23:00:21 GMT

To pay for TurboTax: Open or continue your return. Select File in the left menu and then select Start next to Step 1 Review your order. Select View payment options. Select Pay with credit card (or Pay with federal refund, if that option is available) to make your payment. Because paying for your TurboTax Online fees is separate from e-filing your return, you can pay at any time prior to filing your return. Related Information: What forms of payment does TurboTax Online accept? What can I do to reduce my fees? Why am I being charged for TurboTax Free Edition? How do I clear and start over in TurboTax Online? Can I downgrade to a lower-priced version of TurboTax Online?

Removing your phone number from your account

TurboTax Help — Tue, 18 Jan 2022 22:33:24 GMT

You can choose to remove your phone number from your account at any time. However, removing your phone number isn't recommended (unless you no longer have access to it) for the following reasons: Your phone number is used to keep your account safe. Whenever there is a suspicious sign in, your phone will be used to prove your identity. Removing it may make your account more vulnerable. If your account has 2-step verification turned on, removing your phone number will turn off 2-step verification and remove this layer of protection from you account. Intuit only uses your phone for security purposes and never shares it with other parties without your consent. If you recently changed your phone number, consider updating your phone number on file instead. Related Information: What is the TurboTax phone number? Creating an account TurboTax Reactivation Request Request to access your TurboTax Account What is two-step verification?

What if my federal refund isn't enough to cover my TurboTax fees?

TurboTax Help — Mon, 14 Mar 2022 23:22:08 GMT

To use the Pay With Your Refund option, your IRS refund amount must be sufficient to cover your prep fees, fees for any additional products and services, and applicable sales tax. When you get ready to file, we won't offer Pay With Your Refund if your IRS refund isn't enough to cover your total bill. In that case, you'll need to pay with a credit, debit, or prepaid card. What happens if the IRS reduces my refund to the point where it no longer covers my TurboTax fees? If you get hit with a refund offset, what's left over might not be enough to cover your fees. Here's what happens next: We'll send an email with instructions on how to pay your TurboTax fees (minus the Pay With My Refund fee, if any) by a certain date. If the fees remain unpaid by the specified date, we'll send two more follow-up emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account. Finally, if you still haven't paid by the requested date, we'll send a final email letting you know that we're debiting the fees (minus the Pay With My Refund fee, if any) and that the auto-debit process cannot be stopped. The same sequence of events occurs if the IRS is still holding your refund 36 days after your original estimated refund date, except th...

Account Recovery Request for your TurboTax Account

TurboTax Help — Tue, 18 Jan 2022 21:58:38 GMT

If you can sign in to your TurboTax account successfully but need to update your email address, we have instructions to help you. If you've forgotten your User ID or password try our account recovery process. If you're looking to access a prior-year return, go here. No longer have access to your email address or phone number and can't access your account? Update your info with the form below. We'll process your request during our regular business hours (8 AM–5 PM PT, Monday–Friday). If you submit after hours, we'll process the request the next morning. For your security, only you can make changes to your TurboTax account. Our phone support team doesn't have access to update or modify your account information. Be sure to fill out every field exactly as it appears on your account. Before you submit—have you tried recovering your account with your phone number? It's the most successful way to recover your account. ? Related Information: How do I get a verification code if the email address is wrong? What if I'm having trouble with my filing verification code? Sign in is temporarily locked How do I update my TurboTax account information?

Resetting the devices that can access your TurboTax account

TurboTax Help — Mon, 10 Jan 2022 22:47:25 GMT

Sign in to TurboTax. Select Intuit Account from the left menu. Select Sign In & Security. Select Account activity. The Account Activity page lists the devices used to access your account, the date and time your account was accessed, and the approximate location of the device used. If you don't recognize a device that was used to access your account, select Change your password at the bottom of the screen. Changing your password will revoke access to all devices on the list, except the one you’re currently using. Once the reset is completed, which can take up to 60 minutes, your new password is required when any device is used to access your account. For an additional layer of security, you can also enable two-step verification. Related Information: How can I check the activity in my TurboTax account? Creating an account Account Recovery Request for your TurboTax Account TurboTax Reactivation Request What if I forgot my User ID or password?