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Why is Turbo Tax is not letting me enter social security income?

The software just kicks back to the Wages and Income Main Page.
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3 Replies
MarilynG1
Employee Tax Expert

Why is Turbo Tax is not letting me enter social security income?

If you're using TurboTax Online, close the program, clear your Cache and Cookies, and return to the Retirement section to enter your SSA-1099.

 

Here's more info on How to Enter Social Security Benefits (SSA-1099).

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Why is Turbo Tax is not letting me enter social security income?

I'm using Turbo Tax Desktop. I think it is a glitch in the software. I spent time on the phone with Turbo Tax this past weekend. They finally suggested that I reinstall the program. I did that and it still didn't solve the problem

CatinaT1
Employee Tax Expert

Why is Turbo Tax is not letting me enter social security income?

You might reference this thread for a work around: https://turbotax.response.lithium.com/console/agent/16822203

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