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If you're using TurboTax Online, close the program, clear your Cache and Cookies, and return to the Retirement section to enter your SSA-1099.
Here's more info on How to Enter Social Security Benefits (SSA-1099).
I'm using Turbo Tax Desktop. I think it is a glitch in the software. I spent time on the phone with Turbo Tax this past weekend. They finally suggested that I reinstall the program. I did that and it still didn't solve the problem
You might reference this thread for a work around: https://turbotax.response.lithium.com/console/agent/16822203
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