Why does SSA-1099 box 5 and 6 data entry not permitted, the Turbo Tax fields are grayed out?

[jreidl]

While completing the Income Section, under the "Tell us about the benefits you recieved" the social security benefits check box is selected.  The SSA-1099 data entry form is displayed but the Box 5 and Box 6 fields are grayed out; data entry is not allowed.  Medicare data entry is permitted.  Why can't Turbo tax accept the the Box 5 and 6 data?

[MiriamF · Accepted solution]

The problem youu report shouldn't be happening - you are supposed to be able to make entries in those boxes.

Try deleting this form using the instructions below, then create a new SSA-1099 entry. If deleting the form doesn't work, you might try opening TurboTax in a different browser.

https://ttlc.intuit.com/replies/3288508