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In that circumstance the issuer should issue a corrected 1099-R with the box 2a the same as box 1 since they issued an improper 1099-R for a Roth conversion, but since you indicated that they insist that the 1099-R is correct then you need to enter the 1099-R as a "substitute 1099-R" 4852 form (bottom choice on the 1099-R screen.
Enter all information the same as the 1099-R you received but make box 2a the same as box 1. The interview will ask for an explanation statement and the steps you took to have the issuer correct the 1099-R - just say that that the original 1099-R assumed a rollover to a Traditional IRA, but the money was actually converted to a Roth IRA and the issuer refused to correct it.
In the interview answer NO to the first 401(k) Roth question answer YES to the Roth IRA question and say that you have no after-tax contributions (since box 5 did not indicate any).
That should make the box 2a taxable on the 1040 line 4b with ROLLOVER next to it.
In that circumstance the issuer should issue a corrected 1099-R with the box 2a the same as box 1 since they issued an improper 1099-R for a Roth conversion, but since you indicated that they insist that the 1099-R is correct then you need to enter the 1099-R as a "substitute 1099-R" 4852 form (bottom choice on the 1099-R screen.
Enter all information the same as the 1099-R you received but make box 2a the same as box 1. The interview will ask for an explanation statement and the steps you took to have the issuer correct the 1099-R - just say that that the original 1099-R assumed a rollover to a Traditional IRA, but the money was actually converted to a Roth IRA and the issuer refused to correct it.
In the interview answer NO to the first 401(k) Roth question answer YES to the Roth IRA question and say that you have no after-tax contributions (since box 5 did not indicate any).
That should make the box 2a taxable on the 1040 line 4b with ROLLOVER next to it.
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