Sounds like something got stuck. You can try these things:
- Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
- Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
- Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
- Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
- Restart the Browser: Close all open windows of your browser entirely and then reopen it.
Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.
If you are using desktop, you may need to do a manual update.
Try clearing your Cache and Cookies and then try this link instructions.
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