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baclapp1
New Member

When I try to add a second 1099R by entering info myself, I get a blank screen. How can I add it or do I have to wait until it's available for import?

 
3 Replies
DoninGA
Level 15

When I try to add a second 1099R by entering info myself, I get a blank screen. How can I add it or do I have to wait until it's available for import?

This may be a browser issue.  Clear cache and cookies from your web browser.  Close the browser.  Relaunch the browser.  Sign onto your TurboTax account - https://myturbotax.intuit.com/

If the problem persists then change your web browser

baclapp1
New Member

When I try to add a second 1099R by entering info myself, I get a blank screen. How can I add it or do I have to wait until it's available for import?

That did not work, I've cleared the cookies and the cache more than once. Relaunched my browser (Explorer) and still get a blank screen when saying I will add another form manually.

 

DoninGA
Level 15

When I try to add a second 1099R by entering info myself, I get a blank screen. How can I add it or do I have to wait until it's available for import?

Then contact TurboTax support for this issue.

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

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